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Work Background
HealthPlanOneLicensed Insurance Agent
Sep. 2022Remote
TTECLicensed Medicare Telesales Agent
Sep. 2019 - Jan. 2020Greater Atlanta AreaManaged the escalated service concerns received from brokers, employer contacts, account managers, and
medicare consumers.
● Maintained relationships with internal clients.
● Submitted legal documentation and applications.
● Analyzed and processed personal information using systems such as CMS, SMS, and LEAN.
● Educated consumers on medicare coverage, available plans with client, as well as navigation of the clients
website
Total Quality LogisticsLogistics Account Executive
Mar. 2019 - Aug. 2019Greater Atlanta AreaManaged the escalated service concerns received from brokers, customer contacts and dispatch managers
● Maintained relationships of both internal/ external clients and freight carriers.
● Submitted requests to the proper department for rightful approvals, prevent recurring issues and recommend
improvements in the junior broker process and procedures.
● Analyzed reports on financial discrepancies between clients and logistical carriers.
● Educated clients on the technological programs offered.
● Navigate internal websites.
TTECTalent Acquisition Specialist
Aug. 2018 - Jan. 2019Greater Atlanta AreaAchieve 100% of assigned agent recruiting targets.
● Learn key business objectives, timeframes, legal issues, and requirements associated with each new client
● Understand candidate selection process
● Understand the key success metrics associated with hiring goals
● Calibrate with the HBO (HirePoint Back Office) team
TTECOutbound Sales Representative
Oct. 2017 - Aug. 2018Phoenix, Arizona AreaEscalated service concerns received from brokers, employer contacts and account managers
● Submitted requests to the proper department to prevent recurring issues and recommend improvements in the
process and procedure.
● Analyzed reports on improvements to bring effectiveness to the department
SHOE SHOW, INC.Keyholder
Sep. 2016 - Mar. 2017Eastman,Ga Arrange merchandise display, Clean rooms or work areas, Demonstrate goods or services, Greet customers, Inspect merchandise, Sell merchandise, Open/Close store, and Make daily deposits.
Ross Stores, Inc.Sales Representative
Jan. 2015 - May. 2015Lawrenceville, Ga Arrange merchandise display, Clean rooms or work areas, Demonstrate goods or services, Greet customers, Inspect merchandise, Sell merchandise, Use sales techniques.
Kohl's Department StoresSales Associate
Oct. 2014 - Jan. 2015
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