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Work Background
DelasportProject Manager
Feb. 2024Sofia, Sofia City, Bulgaria➢ Lead the onboarding process for new clients creating online casino brands, including casino and/or sportsbook integration.
➢ Guide clients through all stages of the project lifecycle, from initiation to launch, ensuring timely and successful delivery.
➢ Manage and coordinate technical activities, including integrations, platform setup, and troubleshooting.
➢ Provide expert insights to improve the product based on client feedback and industry trends while considering platform limitations.
➢ Work closely with internal teams to align project goals with product capabilities and development roadmap.
➢ Assess and optimize internal team workflows by evaluating daily tasks, recommending efficiency improvements, and guiding strategic changes.
Evolution BulgariaProject Manager
Nov. 2021 - Feb. 2024Sofia, Sofia City, Bulgaria➢ Monitoring overall progress and use of resources, initiating corrective action where necessary Facilitate the planning, on time feedback and keeping track of the creation of current game titles.
➢ Act as main point of contact, providing information for games production pipeline, process, activities and timelines.
➢ Actively participating in the communication with various stakeholders to assure the overall direction and integrity of the project.
PlaytechJunior Project Manager
May. 2021 - Nov. 2021Sofia, Sofia City, Bulgaria➢Participate in project delegation and team assignment process.
➢Collect estimates for the work efforts from the functional mangers or the delivery team and
communicate them to the budget team.
➢Plan projects based on business priority, deadlines, resource capacity and estimates provided by
the delivery team as well as release and deployment plans of the unit.
➢ Set and maintain milestones for high level progress monitoring.
➢ Carry out risk analysis and prepare mitigation plans.
➢ Make known and clear to the delivery team the project goals, timelines, and other business
specifics.
➢ Communicate with external stakeholders (Game Producers, Product Managers, Regulations
Manager, other PMOs, etc.)
➢ Monitor project progress and take corrective actions, if necessary. Report the changes in the plan.
➢ Manage project scope changes.
➢ Coordinate the information flow in the project team.
➢ Lead scrum rituals and deliver project artifacts to release/deployment teams.
ServiceSourceAssociate Sales Representative
Oct. 2019 - May. 2021Sofia, Bulgaria➢ Responsible for demonstrating the value and benefits of our low to moderately complex client’s products and services through customer engagement, with a primary focus on renewing contracts. ➢ Developing a good level of communication and trust in the client. The role is responsible for effectively articulating the value of products or services to customers by making and receiving calls with the intent of renewing existing contracts. ➢ Manage external competitive pressures and effectively handle objections to retain customers as well as to ensure high level of professionalism during all interactions with customers and prospects. ➢ Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met ➢ Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience.
SutherlandBusiness Applications Specialist
Jul. 2018 - Sep. 2019Sofia, BulgariaExperience as Tier 1 support for Google's G Suite Business Application:
- Issue identification and efficient troubleshooting.
- Confident with DNS operations and processes such as locating the DNS in various hosting providers.
- Changing different types of records such as MX, NS, CNAME, TXT, etc. and explaining the functionality of each record to the customer.
-IMAP/POP -Sync 3rd party email clients(Outlook, Apple Mail, Thunderbird). -Mail Fetcher-Initial setup, Connection issues. -Advanced Email Routing and Delivery like Direct, Split and Dual. -Initial account setup for newly created accounts. -Great understanding of some of the core services that G Suite has to offer: Gmail, Calendar, Google Sites, Drive, Docs, Sheet and etc. Became a Migration and Sync Tier 2 agent, as in my everyday work I was performing very technical oriented tasks such as: Initial set up, installation issues, log analysis which includes collecting, reading and fixing logs, authentication issues, migration and sync errors, troubleshooting on various tools.
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