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Work Background
PortPro Tech Support Manager
Mar. 2022
PortPro - AsiaTraining Manager
Jul. 2021Los Angeles Metropolitan Area
PortPro Training Manager
Jul. 2021 - Mar. 2022Los Angeles Metropolitan AreaFully train our new onboarded customers to use the system and make their transition smoothly.
PortPro Carrier Support Representative
Jul. 2020 - Jul. 2021Los Angeles Metropolitan AreaResponsible for supporting PortPro’s customers, handling product requests, and answering questions in a timely manner to ensure excellent customer service.
PortPro - AsiaCarrier Support Representative
Jul. 2020 - Jul. 2021Los Angeles Metropolitan AreaResponsible for supporting PortPro’s customers, handling product requests, and answering questions in a timely manner to ensure excellent customer service.
SYKES El SalvadorSales Service Representative
Jan. 2020 - Jul. 2020San Salvador, El SalvadorSales agent for one of the huggest account on the sales market, I used to work for Hotels.com account.
Sitel Nicaragua Customer Service Representative
Mar. 2018 - Oct. 2018Managua, NicaraguaPart of my role with CAPITAL ONE was to assist our customers with their credit card payments, monthly bills, card issuance for their account, as well as issuing and ensuring that they received all the details of their account statements, replacement of their plastic because it might get expired, lost or stolen, etc ...
Sitel NicaraguaCustomer Service Specialist
Dec. 2015 - Aug. 2017Managua, NicaraguaCustomer service specialist for the MoneyGram account, being part of a pilot project to prevent money laundering and fraud prevention team, executing various interviews with clients exposed to or involved in fraud. As well I used to be part of the team since I started as a regular agent doing worldwide transaction worldwide such as sending, receiving wire transfers, or helping customers to make bill payments.
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