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Work Background
OracleSituation Manager
Sep. 2022Los Angeles Metropolitan Area● Oversee execution and delivery of mission-critical software projects for the Oracle Health/Cerner
Millennium software in hospitals worldwide ● Guide conversations between Oracle engineers and hospital executives and administrators about the resolution of mission-critical software failures in real-time ● Provide strategic insight from telemetry tools on project evolution to engineers, developers, and
leadership for the Oracle Health/Cerner Millennium software and infrastructure ● Create detailed reports for Oracle directors and hospital executives that outline key events in the
project scope
Cogito StudiosStrategic Programs Consultant
Jan. 2021Remote● Lead the design of visual and narrative elements for new podcast and video projects, and educate clients on relevant aspects A/V production ● Clarify thought design and curate brand identity, including brand standards and elements for media
projects to achieve client goals ● Coordinate engineers and editors around production timelines to meet publishing goals
The University of ToledoIncubation Operations Manager
Jun. 2016 - Apr. 2021Toledo, Ohio Area● Designed a series of strategic events to engage tech entrepreneurship
community that resulted in a 400% increase in incubation tenancy from 2017-2018 ● Coached and taught product design principles to 150+ early-stage entrepreneurs using the Business-Model-Canvas to identify product-market fit and go-to-marke strategy ● Partnered with subject matter experts to assess new ventures with developing technologies ● Tracked and reported financial performance metrics for grant reporting to the State of Ohio ● Lead event planner and host for community building events, pitch competitions, Global Entrepreneurship Week, Hackathons, and monthly tech meetups ● Developed and maintained relationships with local, state, and federal government officials through events strategically aligned to sociopolitical issues overlapping emerging technology solutions
LearnShare, LLCApplication Analyst
Apr. 2015 - Jun. 2016Maumee, OH- Provide technical support to troubleshoot end user issues
with the LMS (Learning Managament System) related to
system or course performance and course tracking; second
level resolver on user access issues - Maintain system configuration, user interface look-and-feel,
site permissions, content, and access - Provide training to client system administrators via web
conference tools - Provide coaching for client administrators so they become
self-sufficient and are able to run standardized reports for
regular distribution - Documented procedures related to usage of the Learning
Management System and the reporting tool for publishing on
the web - Created and maintained thorough documentation
ITS TechnologiesIT Consultant
Apr. 2015 - Oct. 2015Toledo, Ohio AreaIn this time frame I was consulting for LearnShare LLC.
· Provide technical support/End User Troubleshooting - resolving issues related to system or course performance and tracking; second level resolver on user access issues
· Resolve inquiries from administrators/end users of the Company Learning Management System (LMS)
· Creates and maintains thorough documentation on problems and resolutions in the Case Tracking System and Online Help
CISPTier 2 Technician / Wireless Network Engineer
Apr. 2011 - Apr. 2015Toledo, Ohio AreaCISP is the premier data management, transport, and solutions center for the northwest Ohio area, located in Toledo Ohio. While historically providing the world with basic 56k modem connections ( of which it is currently the world’s 3rd largest,) CISP is continually improving its data-center solutions and desktop support services to meet the growing need for fast access to digital data, and is supported with a knowledgeable staff to drive day to day activities. My job was split between the desktop support platform and supporting installing the wireless internet backup systems for businesses.
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