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Work Background
ESCP Business SchoolPEOPLE & OPERATIONS MANAGER
Oct. 2021Provided leadership and support to the VPs and executive team.
Ensured the vision and business priorities were well communicated to the business units.
Facilitated strategic planning and business decision-making.
Established and maintained long-lasting relationships with corporate clients for future executive programs and other supporting development requirements.
Provided ongoing support and guidance to ensure client retention and satisfaction.
Monitored key projects and initiatives.
Hosted corporate meetings.
Implemented process improvement for effective customer engagement and tracking sales leads.
Mitigated business risks by working closely with staff members and assessing performance.
Oversaw new onboarding program.
Launched staff engagement programs to increase operational quality.
Assisted workers in expressing limiting beliefs, fears, and doubts in a secure and impartial environment and facilitated people in setting clear and achievable objectives in their careers.
Promoted inclusion, diversity, and equity initiatives.
Assisted in recruiting, hiring, and retaining diverse employees while improving quantitative and qualitative diversity metrics.
Lead development exercises and training for professional development.
Organized and planned online and in-person events and seminars, including meetings and quarterly company events for up to 200 people.
Reduced travel costs by 20,000 euros.
Collaborated with internal and external stakeholders to plan and execute a successful company-wide event, resulting in a 20% increase in attendance and positive feedback from attendees.
Chris Tuff LLCChief of Staff
Jan. 2021 - Sep. 2021Atlanta, Georgia, United StatesEstablished a strong relationship with the CEO.
Managed his estate.
Managed direct reports.
Engaged in regular email communication, texts, joint travel, and other informal interactions to gain a deep understanding of his most pressing priorities and daily issues. Anticipated and managed the preparation of information and briefing materials required for meetings or events. Oversaw written correspondence, communications, and presentations as needed to convey complex initiatives.
Planned and organized a Secret Vow Renewal Ceremony at the Ranch at Rock Creek, MT.
Coordinated projects at the CEO's request.
Led a cross-departmental initiative to streamline internal communication, resulting in a 30% reduction in email volume and a significant increase in cross-functional collaboration and project turnaround time.
TRANSLATOR MEFrench Translator
Nov. 2018 - Jan. 2021Atlanta, Georgia, United StatesReviewed and analyzed briefing materials before starting translations.
Provided language/linguistic skills to convert highly technical product descriptions from English to French with translations reflecting the style and manner of expression of native French-speaking people.
Created marketing and promotional content.
Reviewed and updated existing translations to conform to contemporary trends and developments in english language communication.
Proofread completed translations to identify and correct punctuation, grammatical and translations errors. Use knowledge of Cultural background to understand idiomatic meanings of specific expressions on the other language.
Mediated conversations for one-on-one and group discussions.
Elaborated on concepts and ideas expressed between languages.
Cross-referenced specialized dictionnaries and thesauruses for slang and nuanced terminology.
Translated and localized creative copy to retain the essence of the intended messaging.
Worked closely with marketing executives to understand the product, sales distribution, and marketing objectives.
BONDCHIEF OF STAFF & CHIEF HAPPINESS OFFICER
Jan. 2016 - Aug. 2018New York, NYManaged the CEO’s complex and frequently changing calendars, travel arrangements.
Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO Managed external contacts for the CEO and kept track of periodic communication needed for priority contacts.
Handled sensitive information with discretion, earning the trust and confidence of 10+ senior executives. Conducted research to prepare, gather, and proof briefing materials, agendas, and decks for all executive- level meetings.
Developed and maintained an alert system for upcoming deadlines on incoming requests and events. Assisted with team building initiatives and overall support for maintenance and organization culture and employee morale.
Reduced office costs by 25% by consolidating our vendors and accounts. Implemented a new system for tracking and managing expenses, resulting in a 30% reduction in errors and a 20% increase in efficiency.
Managed special projects, including developing and implementing new policies and procedures, resulting in a 25% increase in operational efficiency.
Developed and maintained effective relationships with key stakeholders, resulting in a 15% increase in customer satisfaction.
EINYPA TO THE HEAD OF SCHOOL | ADMISSION COORDINATOR & AFTER SCHOOL COORDINATOR
Jun. 2013 - Dec. 2015New York, NYProvided a full range of support services to the Head of School. In charge of document preparation, confidential file management, mail handling, supply ordering, and record maintenance.
Coordinated special events, requests, projects, and communication plans.
Established policies and procedures in order to bring order and stability to an extremely disorganized environment.
Improved efficiency by organizing mounds of paperwork into confidential, detail-oriented filling systems. Created a document management system that helped reduce retrieval time by 55 minutes, making it more effortless to access vital information.
Revamped Excel record-keeping and reporting, to furnish teachers with more accurate student data. Oversaw travel arrangements, accommodations, and detailed itineraries. Established primary contact with the possible student.
Communicated admission criteria as and when needed.
Created and managed admission paperwork and documentation
Managed budgets and promotion in the community.
Directed new parents during the registration process.
Created a wide range of activities driving student admission/retention and interest.
Conducted tours with prospective families and guided families through their relocation process.
Worked mutually with coordinators and teachers to ensure parents’ satisfaction and student development.
Control RisksEXECUTIVE ASSISTANT | OFFICE COORDINATOR
Mar. 2006 - May. 2013Los AngelesDirected day-to-day office operations and provided fundamental support to the National Director of Investigation and team of consultants. Managed office operations, including, supplies management, office appearance, and general organization. “Go-To” source for anything related to office or general operations for clients, management, and staff. Assisted in the recruiting process, and handled new hire orientation. Screened applicant resumes and coordinated both phone and in-person interviews.
Maintained the appearance and personality of the agency. Tracked office expenses, managed expense accounts for accuracy and payments. Reduced office costs by 20% by consolidating all our national accounts.
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