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Work Background
Director, People Analytics and Insights
Expedia GroupDirector, People Analytics and Insights
Sep. 2023
Global Head of Organization Research & Measurement
DoorDashGlobal Head of Organization Research & Measurement
Nov. 2021 - Aug. 2023Seattle, Washington, United StatesDesigned DoorDash's company-wide employee listening strategy, successfully linking the employee experience to performance, customer satisfaction, order accuracy, and employee turnover. The recommendations generated by this research became a primary source for creating and measuring DoorDash-wide People objectives and key results (OKRs). Led, mentored, and developed remote and junior talent. Managed stakeholders and vendors fostering collaboration, alignment, trust, and effective communication.
Principal Consultant
QualtricsPrincipal Consultant
Dec. 2019 - Nov. 2021Greater Seattle AreaSenior Manager and Principal Consultant for Qualtrics' most strategic customers, designing holistic employee listening programs for industry leaders. Regularly authored thought leadership and research articles published in Forbes and industry blogs, hosted global webinars, and coached emerging talent.
Senior Business Program Manager
AmazonSenior Business Program Manager
Sep. 2016 - Dec. 2019Seattle, WATrusted analytics advisor for AWS executives, providing insights that linked employee experience to strategic business outcomes and overall team health.
Manager, Human Capital Research
AIGManager, Human Capital Research
Apr. 2012 - Aug. 2016New York, NYInternal HR consultant focused on delivering accurate, impactful research, analytics, and insights to enable the business to make smart decisions about their human capital programs and critical talent segments.
People Analytics and Engagement
JetBlue AirwaysPeople Analytics and Engagement
Dec. 2009 - Apr. 2012Long Island City, NYDesigned and conducted research that identified the most critical crewmember behaviors for wowing customers and improving customer loyalty and company profitability.
Member
The Mayflower GroupMember
Jan. 2008 - Dec. 2009
Engineering Psychologist, Human Factors Department
US Dept of Transportation, Volpe CenterEngineering Psychologist, Human Factors Department
Jan. 2005 - Dec. 2009Cambridge, MAApplied the science of human behavior and capability to the design and operation of systems and technology to inform hours-of-service legislation and enhance transportation worker safety.
Research Assistant
Northeastern UniversityResearch Assistant
Sep. 2003 - Dec. 2004Boston, MA• Collect and organize subject data, including running subjects through experiments • Provide weekly briefings to project members • Proof papers prior to journal submission

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