Requests
5
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Healthcode Medical Inc.Client Care Team Lead
Oct. 2021 - Jan. 2025Canada, VancouverManaged full-cycle billing, client services, financial administration, and daily operations for two specialized allied health clinics with concierge, private-pay, and multi-provider services.
Oversaw billing systems, vendor payments, AR/AP, client account management, and financial reporting for subscription and fee-for-service models.
Successfully led billing system migrations (Square → Converge → QuickBooks + Benji Pays), coordinating historical payment reconciliation and ensuring smooth financial transitions.
Developed and implemented administrative workflows, SOPs, and onboarding processes to optimize client intake, reduce administrative workload, and support business growth.
Provided executive-level support with financial reports, vendor management, operational planning, and project management during clinic growth and service expansion.
Supervised and trained administrative staff across two clinic locations, coordinating multiple service providers and daily operational needs.
Supported growth across multiple healthcare disciplines while maintaining financial accuracy and smooth client experiences.
Built scalable systems and processes that allowed the clinics to operate efficiently during transitions.
Acted as the operational point-person for both client-facing services and backend financial management.
St. Paul's Hospital, Vancouver Coastal HealthBooking Clerk
Apr. 2021 - Sep. 2021Canada, VancouverScheduled and coordinated high-volume patient appointments across radiology departments while providing front-desk reception and patient support services. Managed appointment changes, cancellations, and patient communications to ensure efficient scheduling and patient flow.
Maintained accurate patient records, documentation, and internal communication logs. Delivered professional, client-centered service while coordinating between patients, staff, and healthcare providers.
Canadian Magnetic ImagingAdministrative Assistant
Aug. 2016 - Mar. 2021Canada, VancouverProvided full administrative, billing, and operational support across clinical departments for a private diagnostic imaging clinic. Managed billing and payment processing for private-pay, Workers' Compensation Board (WCB), and legal patient accounts, ensuring accurate invoicing and timely collections.
Created HR onboarding procedures, redesigned internal filing systems, and developed office manuals to streamline daily operations. Supported patient scheduling, appointment coordination, data entry, financial records maintenance, and client communications. Collaborated with leadership to improve administrative workflows and optimize patient service delivery.
Successfully enhanced internal systems for staff coverage, billing accuracy, and streamlined patient file management during high-volume clinic growth.
Hunt Personnel Temporarily Yours VancouverTemporary Administrative Assistant
Mar. 2016 - Jun. 2016Canada, VancouverProvided short-term administrative coverage across multiple industries and office environments. Adapted quickly to new office systems, workflows, and client needs to maintain smooth daily operations.
Performed data entry, document management, appointment scheduling, front-desk reception, and administrative support tasks across multiple companies during temporary placements.
Rocks and Gems CanadaRetail Sales Assistant
Jun. 2015 - Jan. 2016Banff, Alberta, CanadaDriving monthly sales though competition with fellow associates by providing high levels of customer satisfaction through excellent sales service. This was achieved by engaging and assessing customers needs, providing assistance and information on product features. Attained highest sales for the month of January.
CST Minerals Lady Annie Pty Ltd.Environmental Technician
Aug. 2013 - Feb. 2015Queensland, AustraliaEnsured the company was in compliance according to the Environmental Authority through frequent scheduled monitoring events and conducting and dispatching all monitoring samples as per environmental monitoring manual. Gained a substantial amount of data entry experience, through manually entering high-volumes of field data collected from 100+ sampling sites, into a Microsoft Excel spreadsheet utilized for analysis purposes. Facilitated and coordinated the implementation of EsDat Software (Environmental Data Management Software) to monitor environmental and groundwater data. Uploaded electronic data, entered over previous 4 years and imported electronic field data from handheld device to EsDat server.
CST Minerals Lady Annie Pty Ltd.Mining Pit Technician
Apr. 2013 - Aug. 2013Queensland, AustraliaAssisted mining geologists with marking and tagging the drill/blast pattern layout. Collected and prepared ore samples from drills and pit area for dispatch to laboratory.
CST Minerals Lady Annie Pty Ltd.Exploration Administration/Field Officer
Aug. 2011 - Apr. 2013Queensland, AustraliaSupervised field technicians with data entry, responsible for ensuring all data entry was current and up-to-date. Maintained safety standards, sourced and procured exploration equipment in compliance with company procedures. Assisted Geologist's with the collection and preparation of reverse circular (RC) and diamond drilling (DD) samples for the exploration of copper minerals.
North Queensland Fury Football ClubAdministrative Assistant
Mar. 2010 - Mar. 2011Townsville Area, AustraliaProvided administrative support to the team and football players. Processed new players to the club, planning promotional events, coordinating star football player appearances requested from the community for club exposure to drive community support and ticket sales on game days.
Griffith University, AustraliaAdministrative Assistant
Nov. 2007 - Feb. 2009Brisbane, AustraliaAdministrative Assistant to the Director of CESR (Centre of Environmental Systems Research), coordinated domestic and international travel arrangements, organizing meetings and retreats. Utilized the Griffith Portal for financial tasks including paying invoices, raise purchase orders and complete reimbursements.
Department of Housing and Public Works (Queensland)Executive Assistant (Acting)
Apr. 2007 - Jun. 2007Brisbane, AustraliaProvided EA support to the Manager of Human Resource Management for the Department of Housing. Organized the managers schedule, tracked high level of correspondence, document management and utilized the Department's computer software including TRIM, SAP, Saba. Continued to assist in the transition of the new whole of Government HR system providing support to the Departments of Housing.
Department of Housing and Public Works (Queensland)Administration Trainee
May. 2006 - Apr. 2007Brisbane, AustraliaAttained my Cert III in Business Administration through Martin College, Brisbane and my experience in the Human Resource Management Department, Department of Housing, Queensland Government. Managed the HRM corporate training calendar, coordinated the delivery of each training session by liaising with trainers, ensuring the appropriate training materials were available and catering based on the duration of the course. Became a super user for the new whole of Government HR system and provided support to the Departments of Housing.
Intch is a Professional Networking App for the Future of WorkSee more people like Ashlee on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
464580 people
18
Photographer
19
Woodworker
17
Solutions Manager
116245 people
17
Solutions Manager
15
Insurance professional @ TD Insurance
17
Virtual Assistant / Executive Assistant