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Work Background
Customer Service Management
Tecnoconsultores OneCustomer Service Management
Jun. 2014 - Dec. 2024Costa Rica · RemoteClient Services Senior Team Leader Risk Management Analyst
Operations Manager
COSEI SAOperations Manager
Oct. 2009 - Jan. 2014• Managed different gaming products. • Managed the customer service floor
Product Manager
Silver Arrow IncProduct Manager
Jul. 2005 - Jun. 2009• Managed logistics for different gaming products
General Manager
Hotel Estela de FuegoGeneral Manager
Jun. 2002 - May. 2005• Started new operation of a 40 room hotel, including all permits and legal paperwork. • Recruited all personnel and managed human resources and payroll. • Made periodical inventories of all facilities, rooms, management offices, bar, restaurant, and laundry and cleaning rooms. • Established all marketing, advertising and operational strategies. • Made financial and budget planning
Translator
FreelanceTranslator
Jan. 2002• General and Technical translation
English Teacher
Complejo Educativo RoyalEnglish Teacher
Mar. 1998 - Jul. 1999• Taught Grammar, Science, Social Studies, and Literature to students from preschool to 8th grade

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Client Services Senior Operator
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