Juan Carlos Rojas Piedra

Customer Operations Lead and Translator

Costa RicaCall CenterCustomer Support RepresentativeSupport SpecialistSales RepresentativeOutbound Sales SpecialistCall Center SupervisorCall Center TrainerTechnical Support AgentCold Calling SpecialistCustomer ServiceHelp Desk SupportClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistCustomer Retention SpecialistService Quality ManagerComplaint Resolution SpecialistCopywritingCopywriterContent WriterProofreaderTranslatorLanguage SpecialistMedicalData EntryData Entry SpecialistData Entry Associate

As Juan Carlos Rojas Piedra, I have excelled in my role as a Customer Operations Lead, successfully managing and improving customer service operations to ensure customer satisfaction. I have also demonstrated exceptional skills as a translator, accurately translating various documents and conversations in multiple languages, thereby facilitating effective cross-cultural communication. My leadership and linguistic skills have significantly contributed to the company's growth and global outreach.

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Work Background

Customer Service Management

Tecnoconsultores OneCustomer Service Management

Jun. 2014 - Dec. 2024Costa Rica · RemoteClient Services Senior Team Leader Risk Management Analyst

Operations Manager

COSEI SAOperations Manager

Oct. 2009 - Jan. 2014• Managed different gaming products. • Managed the customer service floor

Product Manager

Silver Arrow IncProduct Manager

Jul. 2005 - Jun. 2009• Managed logistics for different gaming products

General Manager

Hotel Estela de FuegoGeneral Manager

Jun. 2002 - May. 2005• Started new operation of a 40 room hotel, including all permits and legal paperwork. • Recruited all personnel and managed human resources and payroll. • Made periodical inventories of all facilities, rooms, management offices, bar, restaurant, and laundry and cleaning rooms. • Established all marketing, advertising and operational strategies. • Made financial and budget planning

Translator

FreelanceTranslator

Jan. 2002• General and Technical translation

English Teacher

Complejo Educativo RoyalEnglish Teacher

Mar. 1998 - Jul. 1999• Taught Grammar, Science, Social Studies, and Literature to students from preschool to 8th grade

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