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Work Background
Sportec Solutions AGLive Data Analyst
Jan. 2024Arlington, Texas, United States- Monitored and gathered real-time data during MLS games, ensuring timely and accurate input of key events, such as goals, assists, substitutions, and fouls.
- Maintained high standards of precision by consistently verifying the accuracy of collected data, minimizing errors, and ensuring reliable reporting.
- Reviewed data submitted by other team members to identify and correct any inconsistencies, missing information, or errors in entry.
- Conducted detailed analysis during non-live operations, adding supplementary data attributes to enhance reporting, including player statistics and tactical insights.
- Ensured the sequential accuracy of all recorded game events, maintaining consistency and flow in the dataset for improved analysis and presentation.
SMS InfocommComputer Technician
Jul. 2020 - Dec. 2020Grapevine, Texas, United States- Worked at the only authorized repair depot for HP laptops in the United States, providing high-quality technical service.
- Diagnosed and repaired a wide range of hardware and software issues, improving device functionality and performance.
- Delivered exceptional customer service by efficiently addressing technical concerns and offering timely, effective solutions.
- Performed in-depth troubleshooting, preventive maintenance, and repair procedures to ensure optimal performance and longevity of computers
Faneuil IncCustomer Service Representative
Jun. 2018 - Jun. 2020Irvine, California, United States- Managed all customer complaints and suggestions, ensuring a smooth and responsive resolution process.
- Efficiently handled a large volume of customer inquiries, providing prompt solutions to address concerns.
- Leveraged strong interpersonal and communication skills to assist customers professionally and courteously.
- Managed escalated complaints with care, ensuring positive outcomes and maintaining high levels of customer satisfaction.
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