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Work Background
Entreprise Customer Success Manager
BynderEntreprise Customer Success Manager
Feb. 2024Amsterdam, North Holland, Netherlands
Enterprise Customer Success Manager
StaffbaseEnterprise Customer Success Manager
Dec. 2021 - Feb. 2024Amsterdam
Account Manager
FareHarborAccount Manager
Apr. 2019 - Dec. 2021Amsterdam- First Account Manager for the French Market - Customer Success: dealing with escalations, providing a technical solution when necessary, clients retention - Account Management: Build a strong relationship with my clients, grow their business, be their internal business partner. Specialized in ecommerce, website optimization.
Global Operations Specialist - Travel Management Companies ( TMC) Booking.com Business
Booking.comGlobal Operations Specialist - Travel Management Companies ( TMC) Booking.com Business
Aug. 2017 - Mar. 2019Amsterdam Area, Netherlands- Cross-functional position: First point of contact for anyone with questions about our TMCs partners - Contracting tasks for our global and regional TMC - Daily Tasks: Managing the ticketing system for the team ( Zendesk) - Improving the processes based on feedback and data. - Client facing - Project management
Business development Team Leader - Booking.comBusiness (SaaS solution for Companies)
Booking.comBusiness development Team Leader - Booking.comBusiness (SaaS solution for Companies)
Feb. 2016 - Aug. 2017Amsterdam- Cold calling potential prospects. - Onboarding companies. - Inside sales - Identifying new leads via Linkedin, French associations, Networking events. - Selling the Business solution of Booking.com for SME and Enterprise. - Support Account Manager, Key Account Manager, and Area Manager. -Team Management (hiring, 1:1)
Partner Support Coordinator - Booking Home
Booking.comPartner Support Coordinator - Booking Home
Sep. 2015 - Jan. 2016Région de Amsterdam , Pays-Bas- Supporting new partners with their registration. - Providing training to the partners. - Helping the Property Management Company team with the registration of the agencies. - Fraud analysis
Housing Coordinator
Road RebelHousing Coordinator
Aug. 2014 - Jun. 2015Région de Amsterdam, Pays-Bas- Working with Entertainment customers ( Cirque du Soleil, Harlem Globetrotters, Anne Franck Movie Production) to help them find the best accommodation based on their needs and budget. - Negotiation skills: Contacting hotels by phone/ email to negotiate with them the best rate and cancellation policy for my clients. - Networking event with multiple hotels and chains.
Revenue coordinator
NH Hotel GroupRevenue coordinator
Jul. 2013 - Jul. 2014Région de Utrecht, Pays-Bas- Set up the pricing strategy on the different system (CRS, RMS, TPW, OTA’s) - Supporting regional Revenue Manager - Participating in the weekly meetings with the Hotel manager
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