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Work Background
Greater Cleveland RTAChair, Civilian Oversight Committee Greater Cleveland RTA
Sep. 2023Cleveland, Ohio, United States
Telos AllianceHuman Resources Manager
Aug. 2023 - Oct. 2024Cleveland, Ohio, United States
City of Bedford Heights OhioHuman Resources Manager
Jun. 2021 - Aug. 2023Bedford Heights, Ohio, United StatesHired as City's first Human Resources Manager, I developed and implemented policies and procuedures, becomeing single point of contactfor all HR needs and functions. I also reducedadmnistrative redundancies, improvedcompetetitveness and desirability by expanding procedures pertaining to hiring, onboarding, and managing to promote accountability and adherence to policies.
WilloryHuman Resources Consultant
Apr. 2021 - Jul. 2023Cleveland, Ohio, United StatesIn this capacity, I play integral role in developing and executing HR strategy to boost employee morale, improve productivity, and increase employee satisfaction. I led all HR functions icluding accurately managing monthly payroll, coordinating FMLA leave applications, open enrollment, and benefits, andinterpreting internal policies. I also advise seniormanagement on best compensation practices that build upon employee value proposition.
ELEMENTS GLOBAL SERVICES / RemoteHR Services Delivery Regional Lead -North America & Caribbean
Jun. 2019 - Apr. 2020United States• Spearheaded daily HR operations in support of global teams, from prioritizing client service deliverables to ensuring HR data integrity.
• Optimized workflow and operational processes, driving productivity and efficiency by performing root cause analysis and implementing continuous improvements.
• Directed the full client and employee lifecycle in an accurate and timely fashion, including hiring and training personnel, facilitating client transactions, and resolving client queries. • Cultivated strong relationships with global service teams (e.g. Account Management, Payroll, Sales) while representing HR Shared Services at forums in the global HR governance structure.
• Guided regional clients through all phases of HR delivery, including internal policy interpretation, organization design, implementation, and procedural guidance.
• Conducted cross-functional evaluations of near-shore and off-shore opportunities to effectively scale and enhance the HR Service Delivery Model for the region.
• Established and monitored KPIs and SLAs in accordance with client employee requirements.
Flight Services & SystemsManager Human Resources
Feb. 2017 - Jun. 2019Cleveland/Akron, Ohio AreaIn this role I managed 3 direct reports and provided comprehensive HR support while implementing a location-independent and much more effective training and onboarding process by utilizing working knowledge and comprehensive understanding of HR processess, regulatory environments. <> Streamlines onboarding for 17 field locations, creating uniformity and faster applicant to hire timeframe
KMU Trucking & Excavating LLCHuman Resources Manager
Jul. 2016 - Mar. 2017Avon, OHDeveloped and built up an HR department, formulated policies and procedures, implemented a safety program while cultivating effective emploee relations withmultiple unions and non-union meployees.
Lorain County Community CollegeAdjunct Faculty Member
Oct. 2014 - Sep. 2022Elyria, Ohio, United StatesTeaching courses in Recruitment, Training, Development, Human Resources Management, Management, Compensation and Employee-Labor Relations.
City of Brook Park, OhioChair, Brook Park Civil Service Commission
Feb. 2014 - Dec. 2019Brook Park, OhioThe commission adjudicates matters of employment for classified employees of the City of Brook Park and the Berea City School District.
FedEx OfficeHR Generalist
Jan. 2007 - Dec. 2015Cleveland/Akron, Ohio Area• Delivered core HR services to team members across 40+ retail units in OH, PA, NY, from managing leave administration and employee notifications to handling loss prevention procedures.
• Provided leadership and guidance to managers on matters of employment, discipline, transfers, and promotions.
National City BankHR Coordinator
Jan. 2001 - Dec. 2004
Patio EnclosuresHR Generalist
Dec. 1999 - Dec. 2000Macedonia,Ohio
City of SolonHuman Resources Coordinator
Sep. 1997 - Dec. 1999Solon, OhioHired for start up of the City's Human Resources department. Efforts included benefit plan design, policy development and implementation, labor-employee relations.
Human Affairs International / AetnaAccount Executive
May. 1995 - Jul. 1997Cleveland/Akron, Ohio AreaProvided regular service and support for customer accounts.
Cuyahoga County Auditor's OfficeDeputy County Auditor
Jun. 1993 - Apr. 1995Cleveland/Akron, Ohio AreaServed as part of community outreach team related to annual property appraisals. Work included data entry, fielding calls from constituents, and resolving appraisal questions.
City of Brook Park OhioCommissioner of Administration
Jan. 1985 - Apr. 1993
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