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Work Background
Marketing Expert
Global Infra Tech (GIT)Marketing Expert
Oct. 2024- Writing Blog articles for 2 technology-related projects, areas of writing include - blockchain, cryptocurrency, technology, new web3-related news, blockchain ecosystem analysis, etc.; - Internal Confluence guides and articles writing.
Project Manager
Global Infra Tech (GIT)Project Manager
Jun. 2022 - Aug. 2024- Managing a team of front-end and back-end developers, and QAs (manual); - Jira and Confluence management (full Admin rights) - creating, setting up and managing multiple Kanban boards, Jira tasks and backlog; - Setting up Confluence files and categorization; - Creating processes and internal procedures, such as Bug reporting and handling; - Managing Jira backlog in detail in order to be prepared and not jam our working Kanban board up; - Occasional assistance with texts and content; - Working closely with CEO, CTO, COO,Developers, Technical Support and Marketing departments - day-to-day communication and meetings; - Leading morning staff meetings; - Knowing the product timeline goals for future API development, as confirmed with the Business, in order to manage next Jira tasks and provide Developers with new tasks when needed; - Maintaining a calm and problem-free working environment as much as possible; assisting to settle internal disputes, addressing problematic behavior in developers and working with them to solve the problem, gathering feedback and constructive criticism regarding the work; - Working with the Marketing team to best promote product updates in banners and blog articles; - Working with the Technical Support team to continuously improve and create better internal procedures, especially such that are P0 level; - Working with the CTO and Head Senior Developer when creating the architecture for a new API/product in order to obtain all technical information on how it would work and what needs to be done in development, in order to set up a Jira Epic on the topic; - Ensuring projects and topics are completed as close to the specified time table as possible.
Project Manager
Crypto APIsProject Manager
Sep. 2021 - May. 2022Sofia, Sofia City, Bulgaria>As specified above in next position<
Technical Writer
Crypto APIsTechnical Writer
Nov. 2020 - Aug. 2021Sofia City, Bulgaria- Creating and publishing original documentation on Crypto APIs APIs and products; - Creating technical blog articles for Crypto APIs products and general blockchain topics; - Writing content for internal tools, such as Admin Panels; - Developing Glossary, Help Center and Guides with technical information; - Writing content for website sections; - Using Markdown and CMS; - Regular communication with CEO and CTO discussing the goals of the technical documentation; - Regular communication with developers (front-end and back-end) and CTO to gather product information; - Regular communication with the QA Team in order to properly set up endpoints in documentation; - Keeping website texts up to date; - Keeping HC, Glossary and Guide articles up to date; - Researching the blockchain market to find new trends and updates on the technology.
Technical Writer
ApiHawkTechnical Writer
Sep. 2018 - Oct. 2020Sofia, BulgariaTECHNICAL WRITING: - Creating and publishing original documentation on various software for non-technical end users and developers; - Developing an entire Help Center, from the ground up, containing a user manual, How-To articles, general process, operations and details papers, ChangeLog, etc.; - Writing and assembling API documentation with information on API resources and endpoints provided by developers. Software used - Stoplight; - Working with Markdown editors; - UI text strings reviewing and translation. Software used - Poedit. WEBSITE, MARKETING & SOCIAL MEDIA: - Creating new, and modifying existing pages and content on the company website; - Working with a CMS-based website; - Researching for and creating images and graphics for the website that meet the specific topic; - Writing, editing and publishing marketing related materials, such as - multiple blog articles on technical, software and IT-industry-related topics, as well as case studies; - Posting Facebook and LinkedIn posts with promotion and marketing purposes; - Research on various industry topics to create quality blog content; - Creating scripts for promotional and marketing videos for the main software of the company. INTERNAL COMMUNICATION: - Communication with the CEO on branding, website and blog goals; - Communication with developers (front-end and backend) on software updates, occurring issues and bugs, as well as to acquire information on software features, APIs or API endpoints in need of documentation; - Working with front-end developers to discuss and compile the best possible website layout for an upcoming page; - Communication with Project Manager on ChangeLog updates. KEEPING CONTENT UP TO DATE: - Keeping track of software changes with the purpose of regularly updating Help Center articles; - Keeping track of software updates and new builds with the purpose of regularly updating the ChangeLog.
Business Application Support
Sutherland Global ServicesBusiness Application Support
Jun. 2016 - Aug. 2018- Customer support for a Google business application (G Suite, former Google Apps); - Providing of technical knowledge and troubleshooting; - DNS and email-working knowledge; - Knowledge on primary Google services and features; - Working with English-speaking customers over the phone and email; - Sales experience in promoting different levels of the product, negotiating discounts offers. - Working with Salesforce.
Social Media Consultant
Sutherland Global ServicesSocial Media Consultant
Jun. 2014 - Jun. 2016Sofia, Bulgaria- Technical and hardware support in forums and blogs by writing public posts open for discussion; - Communication with actual and potential customers; - Troubleshooting with users online on hardware and technical issues, mainly hard drives and storage solutions; - Research online, reporting; - Troubleshooting and testing on devices; - Providing storage solutions for different configurations and needs.

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