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Work Background
Founder & Creative Visionary
Gap Life CollectiveFounder & Creative Visionary
Feb. 2023Bali, IndonesiaGap Life is a community of explorers, dreamers, and doers who are committed to living life on their own terms. By facilitating connections, providing expert guidance and resources, and encouraging you to follow the whispering voice of your inner wisdom, we help you break free from societal norms and achieve greater levels of fulfillment, self-acceptance, and self-guided growth.
Director of Marketing Operations
inward boutiqueDirector of Marketing Operations
Jan. 2023Canada- Implementing Effective Delivery Models - Strategic Driver Of Marketing Initiatives - Digital Transformation of Technical Systems & Data Based Marketing - Workplace Transformation - Implementing AI, Leveraged Delivery Model
Founder
The Tactical ToucanFounder
Jan. 2019- Strategic Delivery Models - KPI Driven Data Based Marketing - Technical Infrastructure Redesign - Content & Paid Media Strategy - Conversion Strategy - Consulting
Location Operations Manager
DXC TechnologyLocation Operations Manager
Nov. 2016 - Feb. 2018Prague, The Capital, Czech Republic- Delivered workplace services to over 30 global clients in 16 languages - Executed workplace transformation strategy at pace post merger - Owner of P&L for Regional Delivery Centre - Owned the automation and digital transformation project for customers serviced through Prague - Team size 300, Direct Reports 5, Multiple layers of management
Service Operations and Transition lead
CSCService Operations and Transition lead
Apr. 2014 - Nov. 2016United Kingdom- Transitioned multiple clients through discovery, onboarding and into operations TCV $120M - Project Management - Owner of multiple projects and workstream leads - Early Life Support - Building Effective Teams - Conflict Management - Ongoing Operations Manager
Service Desk Team Lead
CSC - Computer Sciences CorporationService Desk Team Lead
Dec. 2011 - Apr. 2014United Kingdom- People Management 30 direct reports - Operational Improvements (automation, level 0, ELS & change management)
(Major) Incident Manager / Problem Manager / Service Desk / Request Fulfilment
CSC(Major) Incident Manager / Problem Manager / Service Desk / Request Fulfilment
Nov. 2009 - Dec. 2011United Kingdom
Service Desk Analyst
CSCService Desk Analyst
Apr. 2008 - Nov. 2009United Kingdom- Transport for London - Identity And Passport Services - Royal Mail - BAE
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