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Work Background
Bacha CoffeeBrand Experience Trainer
Oct. 2022SingaporeAuthored & Implemented the Bacha Total Company Training Plan Revived the Coffee Institute to its functional state for the purposes of training within 1 month of inception
Designed, developed and implemented core suite of Bacha training modules within 3 months of inception
Created & implemented internal training processes for the communication and enrolment of training that reaped tangible results on signups
Engaged and fostered buy-in of internal learning via variety of modes of communication within 3 months of inception
Facilitated core training suite of Bacha training to positive feedback & high participant engagement (data available for reference)
Monitored progress of training enrolments and quality for continuous improvements Collaborated and presented total company training plans for local and global franchise developments Conceptualised and collaborated on the design of customised training materials (i.e. Coffee Companion, Hotel Training Handout)
Lead development of internal operational standard operating procedures leading to a comprehensive Franchisee Manual
Support local store operations for set-up (The Arch) Support overseas store set-ups for franchisees Support marketing in presenting for video production for Changi Airport: “Our Interns Tried”
Non-ProfitTarot Astro-Numerologist
Sep. 2019SingaporeProviding intuitive, unconventional wisdom and practical clarity for unconventional times for decision making in business, career, love & relationships, health, finance. The practice will facilitate a preparation of your astrological-numerology report before a face to face meetup. The report will give you insights into "how/why you are the way you are", and your calculations will also tailor all guidance/advice for you when we use the more dynamic tarot cards when meeting and in the future. The Tarot is used to provide details for questions that you may wish to seek clarity on and for the upcoming year ahead. This practice is set up as a non-profit approach where 50% of all fees goes to charity.
WithlocalsShow Host
Jun. 2018 - Nov. 2022SingaporeOffering private online/in-person experiences to enjoy for guests from all around the world. Experience a not so typical Singaporean home dining experience with a local twist: a pinch of Peranakan influence. Aside to that, book an enjoy a private live streaming cooking demonstration session.
Wag The Dog TheatreDirector/Ensemble Member
Jan. 2017 - Aug. 2020SingaporeWe are an ensemble of professional actors, directors and producers who are coming together to establish Singapore’s first English speaking cooperative theatre company. WHAT’S A CO-OP THEATRE COMPANY? Cooperative theatre companies mount stage productions which are selected, funded, produced and performed by the company’s members. Co-op theatre is hugely popular in the UK, US, Canada and Australia giving artists much more control over their work.
Independent ActorActor
Oct. 2015SingaporeSTAGE/MUSICALS/THEATRE
• Wag The Dog Ensemble - Multiple Productions - Upcoming production in 30 June - 9 July 2017 ("The Memory of Water" by Shelagh Stephenson - currently in production) • AndsoForth - "Alice in Wonderland" Theatre Dining Show: Role: "Frog Footman" (11 Dec 2016 to 1 April 2017)
• Singapore Tamil Theatre and Film Explorers (S.T.T.F.E) - Sikhs of Serangoon - Role: "Towkay Tan" (Public Community Performance - 27 August 2016)
• Music Theatre Live! (MTL) - Emily (The Musical) - Role: "Charlie: Emily's son & Ensemble" (8 Performances from May 20 - 26nd 2016) • Music Theatre Live! (MTL) - Emily of Emerald Hill (The Musical) - Role: "Charlie: Emily's son & Ensemble" (2 Performances: June 25 2016) ACTING CV (COMMERCIALS)
Online - NETFLIX "Okja Teaser" - Lead: "Taxi Driver" (June 2017) Online FTA - Central Provident Fund Board (CPF) - VO “Dad” - Animated Ad for Financial Planning (April 2017) TVC - Ministry of Social & Family Development (MSF) Juvenile Delinquency Short Film - "Mr Tan - Inspiring Boy's Home Counselor" (March 2017)
TVC - Immigration & Checkpoints Authority Singapore (ICA) Anniversary Video - "Drug Trafficking Suspect" (March 2017) Cable TV - Starhub E-City Promo "Boxing Referee" (Feb 2017)
TVC - Ministry of Manpower (MOM) "MOM Health Serve Video" - "Tired Foreign Worker" (Jan 2017)
TVC - Ministry of Social & Family Development (MSF) "Family Violence Awareness Video "First Steps" - Lead & VO: "Abusive Father" (Oct 2016) Online FTA - Guinness "Demand More" - Lead: "Unsatisfied Man" (Oct 2016)Link
TVC - HDB - Supporting: "Engineer" (Sept 2016)
Online FTA & Print - POSB - Lead: "Kungfu Master" (Sept 2016) Link
Online FTA - "Empty Spaces: Samaritans of Singapore (SOS) - Supporting: "Widowed Father" (Sept 2016) Online FTA - Digital Real Estate Agent (DREA) - Lead: "Father" & VO (June 2016) TVC - Ministry of Education - Lead: “Teacher" Singtel TVC & PRINT ADS – Lead: "Father" Link: Singtel Circle (2015)
NTUC LearningHubLearning Facilitator
Oct. 2015 - Oct. 2022SingaporeScope of Facilitation includes: • Executive Workshops for job-seeking professionals
• Skillsfuture for Digital Workplaces Programmes
• Digital Transformation Talks • Bespoke Webinars • WSQ Soft Skills Suite of Programmes for public and corporate groups
• WSQ Leadership & People Programmes
• WSQ Advanced Certificate in Training & Assessment • WSQ Service Excellence Programmes • WSQ Retail Programmes Clients include:
Canon Singapore
Resorts World Singapore
Singapore Prisons System
SMRT
Senoko Energy
Deutsche Bank
Keppel Shipyard
Keppel Fels
National University Hospital(Oncology) St. Regis Hotel Singapore
Regent Hotel Egg Story Digital Animation School
NTUC Healthcare
SEED Institute
Katoen Natie Logistics
NOK Asia
National Council of Social Service (NCSS)Training and Development Manager
Mar. 2014 - Oct. 2015SingaporeManage portfolio of over 150 courses for the social service sector that include the use of varied pedagogical approaches from e-learning, classroom facilitated learning to formation of Community of Practices Leads team in curriculum instructional design projects to implementation in consultation with stakeholders that include the Ministry of Social & Family Development and Voluntary Welfare Organizations in various sectors. Conceptualize, plan and implement institutional educator engagement blueprint comprising of varied learning events, talks and special interest groups Established recruitment, selection and validation process within institute for educator recruitment Established, implemented and managed educator engagement plans Established, implemented searchable educator database, searchable by domain expertise for ease of programme assignments Advocate, facilitate & assess internal capability development via customized workshops & coaching Lead mapping of non-accredited programmes to accreditation frameworks from Workforce Development Agency(WDA)
Louis VuittonCountry Trainer
Apr. 2012 - Mar. 2014SingaporeDeveloped and implemented learning strategy within Singapore in alignment to corporate initiatives Enterprise level Responsibility for all internal & external training and education. (300+ employees) Closely collaborating with human resource for the assessing training needs, and designing progressive career pathways and delivering training solutions that produced measurable results to the employees and organization. Designed and implemented coaching framework integrating in-depth skills enhancement in salesmanship, experiential exposure to luxury lifestyles and producing observable results on behavioral and sales performance, additionally impacting sustaining staff/talent retention levels
NTUC LearningHubSenior Trainer
Jan. 2010 - Feb. 2012Presented, developed and launched the executive workshop program for jobless and retrenched Professionals, Managers and Executives with NTUC/E2i Developed and launched in-house corporate orientation program for new hires for NTUC Learning Hub that served as a key on-boarding program as part of overall organizational human resource policy Managed & Facilitated the Advanced Certificate in Training & Assessment(ACTA) with NTUC Learning Hub for public and corporate clients Authored and validated WSQ curriculum in Service Excellence, ACTA & Leadership & People Management Frameworks
The Corporate-AcademyLearning Specialist/Business Development Manager
Oct. 2006 - Dec. 2009Consulted corporate clients in service industries on feasible and realistic training solutions for the benefit of employee’s workplace learning and achieving training return on investment Facilitated and conducted workplace assessments in hospitality modules aligned to the Australian Qualifications Training Framework(AQTF) for corporate clients which includes The Singapore Island Country Club, The Tanglin Club, The Warren Golf and Country Club, McDonalds Singapore, Burger King Singapore Collaborated with The University of San Carlos, Philippines in the design and curriculum mapping of progressive Australian vocational certification training program integrated and aligned to tertiary institute’s current academic curriculum Business Development, Workplace Curriculum Development, Classroom facilitation, workplace assessments.
The MIXOpening Team/Outlet Manager
Apr. 2006 - Aug. 2006Hong Kong, SingaporeLead and established the pre-opening, set-up and operational implementation for juice bar franchise based in Hong Kong with the opening of 3 outlets in Singapore
Royal Hawaiian Hotel - STARWOODFood & Beverage Manager
Jan. 2005 - Mar. 2006United StatesManaged the operations for a 144-seater fine dining restaurant, 80-seater outdoor beach bar, 50-seater poolside café in the Hawaii’s landmark hotel, The Royal Hawaiian Hotel Authored and implemented Standard Operating Benchmarks and Procedures for all F&B outlets within The Royal Hawaiian Hotel Launched and monitored bite-sized ‘On-the-Job coaching’ for operational staff to maximize the performance levels
Enterprise Rent-A-CarManagement Internship
Jun. 2004 - Aug. 2004Hawaiian IslandsAchieved ‘Top Salesperson of the month’ while interning at Enterprise Rent a Car
Fish HooksOpening team, Kitchens
Apr. 2002 - Mar. 2003Hawaiian Islands
The Beaufort HotelManagement Trainee
Apr. 2000 - Apr. 2001SingaporePerformed rotational training in key hotel operation positions at a management level. Trained in Rooms Division, Housekeeping, Food and Beverage, Sales and Marketing, Security and Human Resources
Margarita's the Mexican RestaurantRestaurant Supervisor
Dec. 1997 - Apr. 2000SingaporeManaged the day to day operations for a 60-seater restaurant Conducted ‘On-the-Job coaching’ for restuarant staff to maximize customer service quality
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