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Work Background
Duane Morris LLPHelp Desk Specialist
Dec. 2022 - Oct. 2024Philadelphia, Pennsylvania, United StatesTechnical Support:
• Troubleshooting hardware and software issues with desktops,
laptops, printers, and other office equipment.
• Assisting with password resets and account management.
• Providing guidance on basic application usage.
• Identifying and escalating complex issues to the appropriate IT
team members.
Incident Management:
• Logging and tracking user tickets through the helpdesk
system.
• Prioritizing issues based on severity and urgency.
• Communicating updates to users regarding their ticket status.
Network Support:
• Assisting with basic network connectivity issues.
• Managing user access to network resources.
Security Awareness:
• Enforcing IT security policies and procedures.
• Educating users on best practices for data protection and
password security.
Self.Marketing, Nonprofit, Technology Consultant
Apr. 2016
NextGen HealthcareMarket Manager
Jan. 2012 - Feb. 2016Horsham, PA• Develop, execute and monitor all elements of complex, multi-tiered lead generation campaigns [email, social, direct mail, telemarketing] • Conceptualize (and often write) compelling thought leadership content: ebooks, white papers, case studies, webinars, brochures and more. Closely monitor downloads and registrations to measure success and refine messaging. • Work closely with C Suite, physicians, clients, product managers, internal and external Subject Matter Experts to ensure proper messaging for a complex product with ever changing government mandates. • Founding member of the company’s first social media team - helped implement an aggressive yet balanced strategy for Facebook, Twitter, Instagram and Google Plus. • Manage the company’s You Tube presence - including hot links and monetization. • Work with Marketing Operations and Outcomes Team to determine campaign success and refine marketing plans based upon successes and challenges both during and after campaigns. • Direct strategy for over 80 local and national trade shows per year including pre and post show communications, trade show booth messaging, ancillary events and in-booth promotions. • Execute prospect nurturing campaigns and leverage thought leadership to cultivate interest and generate leads . • Create client marketing initiatives for both cross-selling and client retention. • Develop highly targeted campaigns to respond to competition and prevent client attrition.
PSI, IncMarketing Manager
Apr. 2008 - Aug. 2012Remote • Reported to CEO, responsible for oversight of all offline marketing initiatives for seven web sites. • Company’s subject-matter expert on social media channels and took on complete management of company's new media campaigns. • Assisted CEO with Search Engine Optimization, banner ad management (buy and trade) and AdWord marketing. • Created and executed comprehensive corporate marketing plans - inclusive of budgets, scheduling and detail for all on and offline ad buys, events and collateral materials. Included key performance measurements in order to analyze campaign success. • Managed and nurtured strategic business partnerships. • Compiled and analyzed client demographics and usage data to improve marketing efforts. • Customer service management – troubleshooting and resolution of all customer and affiliate issues on a daily basis. • Responsible for majority of the company's customer and business-to-business communications.
611 RecordsLabel Manager
Jun. 2000 - Mar. 2008Philadelphia, PA • Executed innovative marketing programs for popular independent record label - inclusive of promotional tour management and booking, advertising design and placement, co-branding, industry events, street teams, press releases and contests. • Prospected and serviced distribution channels to assure maximum album sales. Nurtured these relationships in order assure top consideration for label’s releases. • Produced graphics for posters, inserts, and promotional CDs. Coordinated printing. • Balanced budgets to ensure profitability of each release. Developed balance sheets and accountability statements for owner.
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