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Work Background
Elevated HR Consulting, LLCOwner
Oct. 2022McDonough, GA
Commercial Furniture Services LLCBusiness Operations & HR Manager
Sep. 2018 - Apr. 2023Peachtree Corners, GAPosition Summary: Blend of Office Management, Accounting, Billing, Financials, Payroll, Human Resources, Marketing, and Organizational Development.
Key responsibilities include:
• Office Management - establish and control operations & procedures; uniform management; supply requisitions; DOT certifications, registrations, audits; Auto, Liability, and Property insurance administration; travel arrangements
• Billing - create jobs in software system; maintain POs & documentation, invoice jobs to customers; receive/post customer & vendor payments; resolve discrepancies; conduct collection procedures; review & approve expenses; job costing • Accounting/Financials - maintain QuickBooks; deposit customer/vendor payments; monitor cash flow; distribute, track & balance petty cash funds; submit monthly/quarterly/yearly Sales & Use and Business taxes; budgeting
• Payroll - Hire/promote/terminate employees; enter personal & tax information, compliance codes, employee changes; review & approve timesheets; enter Daily Time into software system; complete weekly payroll in ADP Run; balance payroll in QuickBooks; resolve payroll discrepancies
• Human Resources - complete background checks, drug screenings, E-Verify; create & maintain company policies; maintain personnel files; process all state-mandated income deductions (Child Support, NMSM requests, and make payments to agencies); Worker’s Compensation administration; annual insurance audits and renewals (Payroll audits, review of current coverages, etc.); monitor PTO time; performance reviews; establish pay raise/compensation processes; labor relations; FLSA claims
• Organizational Development - manage, design, and implement policies and procedures relating to organizational development; created/distributed Employee Handbook; create/maintain org charts
• Marketing - create/maintain company domain names, website, and social media accounts; public relations
National Workplace Services (Business Closed)HR Business Specialist
Dec. 2017 - Sep. 2018Peachtree Corners, GAKey responsibilities:
• Manage overall organizational development through creating and organizing policies and procedures, designing and maintaining filing systems, and ensuring compliance in all aspects of the organization including, but not limited to, worker’s compensation, required postings, and liability insurance.
• Organize and maintain corporate job titles, job descriptions, and organizational charts; establish pay raise/compensation processes with benchmarks to manage employee expectations and remain competitive in the market
• Maintain office staff by recruiting, screening, interviewing, onboarding, and training employees; conducting background checks and facilitating pre-employment drug screenings; conducting employment verification (I-9 Form and E-Verify), scheduling and conducting performance appraisals, documenting issues, creating and enforcing Performance Improvement Plans.
• Track and maintain PTO balances and time off requests; manage insurance and retirement benefits including establishing new hires and terminating former employees; complete unemployment claims, separation notices, and other employment-related requests.
• Track and verify weekly employee hours and transfer to payroll system in Headquarter Office; handle pay and PTO discrepancies; provide reports to employees and management; distribute W-2s and other year-end tax information
• Perform Marketing activities including social media management, creating and maintaining websites, publishing blogs, posts, and newsletters, writing and implementing referral and rewards programs, maintaining lists, and attending community and partner events.
UniVirtual Solutions, Inc.Office Manager / HR Manager
Jun. 2015 - Sep. 2017McDonoughKey responsibilities:
• Managed day-to-day operations of office by organizing operations and procedures, controlling correspondence, designing and maintaining filing systems, reviewing supply requisitions and performing inventory control.
• Maintained office staff by recruiting, screening, interviewing, onboarding, and training employees; conducting performance appraisals, documenting issues, creating and enforcing Performance Improvement Plans.
• Achieved financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions, and managing all aspects of accounts payable/receivable.
• Downloaded and maintained transactions and accounts in QuickBooks Online, reconciled accounts each month, prepared and submitted daily deposits, prepared P&L, Balance Sheet, and other financial reports.
• Sent out monthly invoices to clients, analyzed outstanding balances, assessed finance charges, and responded to customer inquiries and complaints.
• Prepared and submitted monthly Sales & Use Taxes and responded to all tax-related inquiries; submitted yearly documentation for Occupational Tax Certificates, insurance renewals, compliance, etc.
• Prepared and submitted payroll biweekly (ADP); tracked and maintained PTO balances and time off requests; managed insurance and retirement benefits including establishing new hires and terminating former employees; completed unemployment claims and other employment-related requests.
• Performed Marketing activities including social media management, creating and maintaining websites, publishing blogs, posts, and newsletters, writing and implementing referral and rewards programs, maintaining lists, and attending community and partner events.
Clayton Eye CenterAssistant Manager of Accounts Receivable
Aug. 2007 - Nov. 2014Morrow, GAIn my seven years at Clayton Eye Center, I had the privilege of holding several different positions within the Accounts Receivable department, including surgery, vision, and commercial claims specialist. I was the Assistant Manager of the department for a little over two years and I was challenged on a daily basis to learn and excel by continuously training and improving on my position. • Processed an average of 100 insurance claims per day for a large-scale optometry/ophthalmology organization, including an Ambulatory Surgical Center
• Calculated figures such as discounts, percentage allocations, and credits to be applied to claims and invoices
• Balanced batch summary reports for verification and approval and report figures to administration
• Posted charges and payments while maintaining coding and reporting requirements • Conducted bi-monthly review of all outstanding accounts and balances and construct reports with analysis for administration
• Continually established improved means of billing and collections processes by phone, e-mail, and in person
• Conducted Quality Assurance Procedures for vision, medical, and surgical claims and medical records
• Coached and mentored 5+ staff members to ensure continued success within the department while maintaining the Company philosophy
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