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Work Background
Customer Success Manager
GroombuggyCustomer Success Manager
Oct. 2022 - Jan. 2023California, United States• Created and implemented short term CRM databases • Creation and implemenation of SOP and Best Practices • Reviewed customer concerns and complaints in order to improve the Customer experience • Creation of training courses and reference materials • Responsible for Customer Success team members and their schedules • Worked with Operations and Product Development departments to enhance overall customer experience.
Customer Success Specialist
GroombuggyCustomer Success Specialist
May. 2022 - Oct. 2022United States
Office Manager
Auto-Chlor SystemOffice Manager
Sep. 2021 - May. 2022Van Nuys, CA• Processing bi-monthly payroll utilizing ADP Workforce Software • Maintaining daily, weekly and monthly reports with Excel and Word • Making Daily Collection Calls to bring past due client invoices to date • Phone Dispatch of Technicians • Customer Service • File Maintenance and Organization • Invoice review • Support of the Branch Manager
Development Coordinator
American Lung AssociationDevelopment Coordinator
Nov. 2019 - Nov. 2020Greater Los Angeles Area• Maintained and organized electric house files for Los Angeles & San Francisco Markets. • Responsible for daily upkeep of company databases and event tracking sheets. • Creating, organizing and maintaining the fiscal budget(s). • Creating diverse action plan proposals in regards to Team Captain Trainings and Inclusive Fundraising Plans • Schedule and organize meetings for executive team regarding sponsorship, community partnerships and multi market collaborations. • Coordinate with Executive Director on Local Leadership Board meetings including preparing PowerPoint presentations, working documents and all materials needed for bi-monthly meetings as well as scheduling and setting email reminders. • Coordinate and oversee logistics of all Signature and Special Events, including but not limited to vendor communication, timeline and budget management. • Maintained company CRM databases with a primary focus on donor and sponsor profiles. • Liaison for all participants and donors, providing concierge style assistance for any digital troubleshooting.
Office Manager
Jalapeno Pete's Restaurant & BarOffice Manager
Aug. 2018 - Apr. 2019Studio City, CA• Created and distributed weekly schedule for below the line employees. • Responsible for balancing of daily deposits and overseeing chargeback disputes. • Maintained and managed all vendor and community relationships including local officials. • Managed reservations, private party and filming requests. • Human Resources generalists, overseeing the onboarding process for all new employees.
Personal Assistant
Gabrielle RuizPersonal Assistant
Nov. 2017 - Aug. 2018Studio City, CA• Schedule appointments, travel and appearances • Oversee multiple calendars • Assist in special projects depend on upcoming appearances including compiling PowerPoint presentations and working documents needed for lessons • Assisted in banking needs, deposits, credit card charges and organizing tax forms • Assist in errands both personal and business
Event Manager
Pinz Bowling Center Los AngelesEvent Manager
Mar. 2017 - Oct. 2017Studio City, CA• Managed lane reservations and birthday party requests • Managed buyouts, filming and private event requests • Worked together with Jerry’s Deli to fulfill all food requests • Schedule and managed party hosts for birthday parties and private events
Administrative Assistant
Fresh BrothersAdministrative Assistant
Aug. 2016 - Mar. 2017Greater Los Angeles Area• Creation and Execution of Real Estate Deck proposals for Investors • Perform receptionist duties including directing customer calls, filed operation inquiries and deliveries • Administered President & CEO’s digital inboxes to ensure delivery of high priority items • Schedule and organize meetings and travel for C Suite as well as maintaining local and filed calendars • Acting liaison for C Suite for internal and external departments and agencies • Maintain equipment inventories and service schedules (company car fleet) • Errands as needed
Assistant Supervisor
Universal Studios HollywoodAssistant Supervisor
Aug. 2013 - Nov. 2013Entertainment Operations• Created weekly schedule for 60 employees using Excel • Managed day of Operations for all performers and employees • Responsible for filling last minute sick call or absences
Studio Tour Ambassador
NBCUniversal, Inc.Studio Tour Ambassador
Jan. 2011 - Dec. 2014Guest Communications and Operation of the Studio Tour guest flow.

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