Shutterfly Inc.IT Manager
Jan. 2015 - Oct. 2020Fort Mill, SCI formulate IT strategies for the world’s largest digital printer, using agile methodologies to design, oversee, and guide all IT operations located at a 300k sq. ft. manufacturing facility in Fort Mill, SC. I provide infrastructure, cloud, and desktop support for multiple internal lines of business as well as internal systems supporting custom applications, monitoring advancements in technology to discover ways to gain competitive advantage. Liaising between business operations and the in-house agile development group, I coordinate the migration of products into manufacturing facilities.
• Provide call center support for 300 call agents, using In Contact, Salesforce Service Cloud, Cisco call manager, and MS O365 Skype for remote call center agents.
• Facilitate business efficiency, developing and managing operations budget of $2.5m, analyzing corporate funding requirements and allocating funds appropriately.
• Lead process improvements to improve workflow, developing solutions to track labor, audit shipping labels, implement ServiceNow, and prepare digital signage and safety training materials.