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Work Background
Medical College of WisconsinMedia Services Technician I Figma | Adobe Suite | User Experience | Leadership | Design Principles
Sep. 2019Milwaukee, Wisconsin, United StatesAssist instructors and students with AV and support technology; ensure technology functions optimally. Set up, connect, troubleshoot, and program all audio-visual and instructional equipment, technology, and supplies for classrooms, conference rooms, lecture halls, and teaching labs. • Provides clear instruction, appropriate to level of understanding of individuals and small groups, on proper use of sophisticated equipment. Repeat instruction is rarely requested. Includes audio-visual equipment, collaborative tools (video, web, and voice services), and other supporting classroom technology. • Instruct students on effective design for events; provide and set up signage. • Led flawless response to COVID with shift to remote learning. Now, transitioning back to in-person instruction. • Meticulously organized chaotic storage area that hadn’t been organized in years. • Received many compliments from instructors and achieved a nearly-complaint-free service record; appreciated for smooth implementations. • Ensure proper preventive maintenance on audio-visual equipment so classes are well served.
Marquette UniversityDigital Media Specialist | UX | Design | Instruction | Team Leadership | Process Improvement
Dec. 2014 - Sep. 2019Milwaukee, Wisconsin, United StatesHired, trained, and supervised team of 15-23 students that organized and checked out sophisticated AV equipment. Oversaw desk open seven days a week. • Achieved high morale with 100% retention; no complaints from our customers. • Co-developed workshop on creating research posters, explaining best practices in format, image types, design and more. Assisted in planning English Remix multi-day presentation. • Developed and provided additional training throughout the year for students. • Reduced late returns of equipment from 5% to 1%. Disposed of damaged equipment that had been taking up space. • Key member of team that redesigned library website. Performed usability testing to ensure it was user-friendly. • Conducted audit of fixed assets for the library's equipment lending program and suggested and helped purchase new equipment to keep current with latest technology.
Genesis Telecommunications NetworksWarehouse Assistant
Apr. 2012 - Dec. 2014Warehouse inventory management for an AT&T U-verse residential contractor. Maintain stock of equipment and consumable materials to support a fleet of over 60 technicians. Track provisioned equipment and conduct challenge audits. Warehouse logistics. Receive returned materials. Rectify asset status. Perform quarterly inventory audits.
Milwaukee Radio AlliancePromotions Associate | Client relationships | Special Events
Mar. 2012 - Dec. 2013Milwaukee, Wisconsin, United StatesStaffed promotional events, including Summerfest, State Fair, Brewers Opening Day Managed relationships with clients and potential clients.
WSUW 91.7 FMAudio Technician | Compliance | Inventory | Audit
Jan. 2011 - Dec. 2011Whitewater, Wisconsin, United StatesOn-air personality for the campus radio station for three years Ensured compliance with FCC standards for station ID and emergency broadcast system
EntercomIntern
Jun. 2010 - Aug. 2010Worked on the Kidd and Elizabeth Show: Screened calls. Collected contact information from contest winners. Posted hourly updates to the website. Used Adobe Audition to cut and edit audio segments. Provided assistance to on-air talent: Web searches; research; other duties upon request.
University of Wisconsin Whitewater University CenterTech Crew | Special Events | Digital and Analog Equipment
Jan. 2010 - Dec. 2011Whitewater, Wisconsin, United StatesSet up events hosted by campus organizations; used technology, including lLive digital and analog sound mixing and light mixing.
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