Requests
8
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Work Background
NAVIQUE TECHNOLOGIESDirector
Jun. 2024
SA UnderwritersLead: SQL, BI, Implementation and Business Analyst
Dec. 2022 - Jun. 2024
CyberPro Consulting (Pty) LtdSenior SQL developer / Business Analyst
Feb. 2022 - Nov. 2022
Absa GroupSenior Executive Reporting Analyst
Nov. 2018 - Feb. 2022Johannesburg Area, South Africa
Resource SolutionsMI Team Leader
Oct. 2017 - Oct. 2018Sandton
Discovery LimitedBusiness Analyst/ BI Solutions Specialist
Jun. 2016 - Oct. 2017Sandton- Process improvement - Develop solutions on Cognos/Open Pages GRC
- Project management
- Daily, weekly and monthly reports
- Business analysis
- Business case writing
- Business Requirements specifications
- Open Pages GRC Administration
- Testing
- Data Mining
- Business case writing - Business Requirements spec writing - Stakeholder Relationship Management - BI Solutions development
Telesure Group ServicesMI Research analyst: 1Life retentions
Apr. 2015 - Jun. 2016Dainfern- Extract appropriate data from relevant systems according to specific needs
- Provide daily, weekly and monthly reports based on current demands
- Identify potential system errors, and provide necessary recommendations for improvement
- Provide support to various internal stakeholders through the identification of trends contained within the respective management information reports
- Assisting business in formulating strategies based on analytical results to address business objectives
- Follow up with all internal stakeholders to ensure effective process improvement implementation
- Assist direct line manager with operational tasks
- Build models on MS Excel for use in business
- Rebuild and improve existing reports
Telesure Group ServicesNew Business Retentions consultant
Apr. 2014 - Mar. 2015Dainfern- Retain new clients to the business through relationship management
- Create and provide team reports daily, weekly and monthly to direct line management
- Maintain clients’ details
- Set-up and provide presentations
- Compile and log error reports
Standard Bank GroupLine Manager
Mar. 2013 - Jul. 20132 Rissik street, JohannesburgRequested to return as Team leader for the business relationship management team of P2P.
Supervise 6 subordinates
Manage the operations of the consultants
Manage and address escalations from customers of P2P via telephone, email and walk-in meetings
Developed a spreadsheet identifying internal errors within the P2P department
Reconciliation of creditors’ accounts
Assist with information on general ledger accounts on SAP
Keep up to date with all products offered by the P2P and have the ability to market the products effectively.
Keep up to date with laws regarding VAT
Maintain strategic relationships with Business units and suppliers enhancing initiatives in order to continuously improve service delivery.
Setting up presentations mainly for various business units.
Print and manage daily, weekly and monthly reports
Assist direct line manager with operational tasks.
Communicate professionally and effectively with the various product owners within the P2P.
Monitor the timesheets of each staff member
Monitor the telephone status on CMS Supervisor
Set-up one on one discussions with staff member every month to monitor progress
Set-up monthly stakeholder meetings with various business units
Standard Bank GroupTeam leader quality control
Jul. 2012 - Mar. 20132 Rissik street, Jhb• Supervise 8 subordinates • Ensure operational objectives have been met within the team on SAP • Ensure minimal operational and financial risks through releasing control • Compile reports on daily, weekly & monthly intervals based on required objectives in terms of delivery, quality and staff administration. (performance measurement statistics) • Implement corrective measures to address non achievement of team objectives • Conduct regular team performance discussions and individual sub-ordinate discussions • Conduct daily team meetings to ensure business objectives are continuously stated and met; • Control leave schedules and attendance register ensuring viable resource planning is taken into account
Standard Bank GroupTeam leader Business Relationship Management
Sep. 2011 - Jul. 20126 Simmonds street, Jhb• Supervise 6 subordinates • Manage the operations of the consultants
- Manage expectations of financial controllers • Manage and address escalations from customers of FSS via telephone, email and walk-in meetings • Keep up to date with all products offered by the FSS and have the ability to market the products effectively. • Maintain strategic relationships with Business units and suppliers enhancing initiatives in order to continuously improve service delivery. • Setting up presentations mainly for various business units. • Print and manage daily, weekly and monthly reports • Assist direct line manager with operational tasks. • Communicate professionally and effectively with the various product owners within the FSS. • Monitor the timesheets of each staff member • Monitor the telephone status on CMS Supervisor • Set-up one on one discussions with staff member every month to monitor progress • Set-up monthly stakeholder meetings with various business units
Standard Bank GroupBusiness relationship management consultant
Aug. 2008 - Sep. 2011Johannesburg Area, South Africa• Assisting direct line manager with operational tasks, and provide support for all Relationship Management Consultants. • Cross management from a relationship aspect of all products offered by the FSS. • Create and maintain issues or problem areas that result from non-compliance. • Resolve all concerns/queries pertaining to Business Units and Suppliers. • Monthly service review meetings with Business Units and ad hoc suppliers. • Manage service delivery from discussions of SLA review from Business units. • Keep to date with the business rules and communicate with business units effectively. • Keep up to date with all products offered by the FSS and have the ability to market the products effectively. • Maintain strategic relationships with Business units and suppliers enhancing initiatives in order to continuously improve service delivery. • Communicate professionally with the business units and suppliers. • Communicate professionally and effectively with the various product owners within the FSS. • Monthly MIS reporting of portfolio to team leader. • Setting up presentations mainly for various business units. • Fully trained on all the functions within the FSS to assist in need. • All reports run on various programmes, i.e. SAP and MS Excel.
Standard Bank GroupAccounts payable processing officer
Sep. 2007 - Aug. 2008Johannesburg Area, South Africa• Basic data capturing at a 95% accuracy rate on SAP
• Process legal documents at a set target rate
Standard Bank GroupProcessing clerk, VAF
Mar. 2007 - Sep. 2007Johannesburg Area, South Africa
Standard Bank GroupCustomer service and admin clerk, VAF
May. 2006 - Mar. 2007Johannesburg Area, South Africa
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