Salon YOSHIKO at Bergdorf GoodmanManaging Director
Aug. 2021 - Jul. 2023New York, New YorkDirected all aspects of salon operations with full profit and loss accountability, ensuring alignment with Bergdorf Goodman’s luxury brand standards across client experience, retail performance, and team execution. Managed a 65-person team including elite trained stylists, through individualized coaching, performance management, and strategic hiring. Drove operational improvements using CRM analytics, optimized inventory, and merchandising, and deepened cross-functional collaboration with BG partners to increase visibility, client acquisition, and service-driven revenue growth. ► Boosted sales by 7% through stylist-specific KPI reviews and monthly coaching; introduced clear service benchmarks tied to historical trends, improving individual accountability and overall productivity. ► Strengthened profitability by redesigning the commission structure. Audited stylists pay rates and hired mid-level talent to balance staffing mix. ► Increased revenue visibility by introducing the salon’s first retail tracking model, allowing daily, weekly, and monthly performance comparisons to accurately project service targets and revenue goals.