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Work Background
Project Manager
GS Home and BodyProject Manager
Jan. 2020United States• Manage risks & resolve issues that affect release scope, schedule, & quality • Measure & monitor project progress to ensure releases are delivered on time & within budget, while meeting or exceeding client expectations • Compile and analyze data to measure customer satisfaction and create initiatives to increase satisfaction index and manage attrition • Identify opportunities for improvement to achieve higher levels of performance • Establish & maintain strong working relationships with all stakeholders • Works independently, supporting the business globally across various time zones
Project Manager/Non-Clinical Supervisor
Texas Children's HospitalProject Manager/Non-Clinical Supervisor
Jun. 2017 - Sep. 2020United States• Oversaw the coaching and mentoring of new associates and teammates • Managed and facilitated new hire onboarding • Provided subject matter expertise to associates and leadership on people practices, systems, and resources • Managed multiple tasks and priorities while delivering excellent customer service • Provided project or process reviews to determine root causes of issues & to continually improve processes • Established and built relationships to influence the accomplishment of organizational goals • Provided ongoing support to senior executives, driving organizational success through the management of daily operations and special projects
Administrative Assistant Project Coordinator
Turning Point Faith MinistriesAdministrative Assistant Project Coordinator
Jun. 2017 - Mar. 2019Houston, TX• Served as a liaison and main point of contact for team member concerns regarding all things including finances/budget, schedules, & regular meetings • Responsible for deployment and implementation of programs and delivery of meeting/training activities • Reviewed procedures, handbooks, and documents to promote a positive, diverse, and inclusive environment • Developed targeted outreach programs to widen the scope of the organization • Initiated background checks, performed reference checks, and verified credentials • Helped team implement change effectively and efficiently • Provided coaching and mentorship while identifying opportunities to improve administrative process and implement strategic change
Front Office Specialist
Texas Children's HospitalFront Office Specialist
May. 2017 - Jun. 2017• Greets patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles. • Communicates with patient, staff, and providers regarding arrivals, delays, and practice processes. • Assists patients with check in/check out. • Maintains confidentiality of patient information by following policy and procedure and practice protocol. • Collects payments due in the form of cash, checks and credit cards per policy and procedure. • Answers telephone within three (3) rings and directs calls per practice protocol.
Administrative Assistant
Shadow Creek AcademyAdministrative Assistant
Jul. 2015 - May. 2017United States• Provide a nice clean and comfortable environment. • Assist children on local field trips. • Provide current curriculum to students • Coordinate an educational curriculum for preschool and school age students • Lead and guide students in the right direction. • Provide a loving, learning environment for each student
Administrative Assistant
Beacon Home Healthcare AgencyAdministrative Assistant
Dec. 2013 - Jan. 2014Missouri City, TX• Promote Business Development • File and Organize Patient medical information • Creating documents and preparing reports

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Project Management: Skills, Achievements, and Preferred Role
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