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Work Background
GS Home and BodyProject Manager
Jan. 2020United States• Manage risks & resolve issues that affect release scope, schedule, & quality • Measure & monitor project progress to ensure releases are delivered on time & within budget, while meeting or exceeding client expectations • Compile and analyze data to measure customer satisfaction and create initiatives to increase satisfaction index and manage attrition
• Identify opportunities for improvement to achieve higher levels of performance • Establish & maintain strong working relationships with all stakeholders • Works independently, supporting the business globally across various time zones
Texas Children's HospitalProject Manager/Non-Clinical Supervisor
Jun. 2017 - Sep. 2020United States• Oversaw the coaching and mentoring of new associates and teammates • Managed and facilitated new hire onboarding
• Provided subject matter expertise to associates and leadership on people practices, systems, and resources
• Managed multiple tasks and priorities while delivering excellent customer service • Provided project or process reviews to determine root causes of issues & to continually improve processes • Established and built relationships to influence the accomplishment of organizational goals
• Provided ongoing support to senior executives, driving organizational success through the management of daily operations and special projects
Turning Point Faith MinistriesAdministrative Assistant Project Coordinator
Jun. 2017 - Mar. 2019Houston, TX• Served as a liaison and main point of contact for team member concerns regarding all things including finances/budget, schedules, & regular meetings • Responsible for deployment and implementation of programs and delivery of meeting/training activities
• Reviewed procedures, handbooks, and documents to promote a positive, diverse, and inclusive environment
• Developed targeted outreach programs to widen the scope of the organization • Initiated background checks, performed reference checks, and verified credentials
• Helped team implement change effectively and efficiently • Provided coaching and mentorship while identifying opportunities to improve administrative process and implement strategic change
Texas Children's HospitalFront Office Specialist
May. 2017 - Jun. 2017• Greets patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles.
• Communicates with patient, staff, and providers regarding arrivals, delays, and practice processes.
• Assists patients with check in/check out.
• Maintains confidentiality of patient information by following policy and procedure and practice protocol.
• Collects payments due in the form of cash, checks and credit cards per policy and procedure.
• Answers telephone within three (3) rings and directs calls per practice protocol.
Shadow Creek AcademyAdministrative Assistant
Jul. 2015 - May. 2017United States• Provide a nice clean and comfortable environment.
• Assist children on local field trips.
• Provide current curriculum to students
• Coordinate an educational curriculum for preschool and school age students
• Lead and guide students in the right direction.
• Provide a loving, learning environment for each student
Beacon Home Healthcare AgencyAdministrative Assistant
Dec. 2013 - Jan. 2014Missouri City, TX• Promote Business Development
• File and Organize Patient medical information
• Creating documents and preparing reports
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