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Work Background
League of Women Voters of IndianapolisPresident
Jun. 2016 - Jun. 2022Indianapolis, Indiana, United States
PH DrewController, HR Director, and Quality Assurance Manager
Mar. 2012Indianapolis, Indiana AreaResponsible for all corporate financial functions, as well as being the Director of Human Resources and monitoring company benefits plans (retirement and health care). Maintain records for certifications and professional associations which is crucial to the company's success in bidding for jobs. As of 2017, am also the Quality Assurance Manager for our A.I.S.C compliance. Head quality control documentation. This requires working with US steel suppliers/mills as well as hardware suppliers for chemical analysis and domestic certification of material. Reporting is mandated for the company to do work with the various DOT's throughout the country. Redeveloped the company's hiring practices and implemented a new employee focused annual review process.
Franklin College BookstoreField Manager
Oct. 2006 - Mar. 2012Franklin, INManaged all aspects of cultivating sales on a campus of approximately 1000 students including textbook management (380+ titles), general merchandise product lines, software sales, employee development and training, customer service management, and implementing corporate initiatives.
Worked to promote the Bookstore to faculty and students in order to nurture/increase financial growth by persistent marketing initiatives that I developed in house specifically for the Franklin College Bookstore along with corporate strategy.
Developed and managed a diverse staff of employees (college students, career focused full timers, etc.). Exceeded or maintained budgeted sales during my tenure (2006-2012).
Received recognition for having one of the top 10 percentile textbook departments in a multi-national company of over 850 stores.
A consistent Used Text Ratio of over 50% (industry average is 30% or less) lead to higher margins and profitability.
Maintained and expanded upon relationships with contacts at the College in order to benefit sales to the Bookstore.
Mastered several new proprietary software and programs launched by corporate during my employment with Follett.
Consistent customer satisfaction scores of 96% or higher (two scores of 100% in the last fiscal year of my position).
Traveled extensively for the company troubleshooting locations not performing to company standards.
UIndy BookstoreAssistant Field Manager
Jul. 2005 - Oct. 2006Indianapolis, INConsistently reviewed purchase analysis and P&L statements, reconciling invoices and credits with corporate accounts payable/accounts receivable. Managed the store's general merchandise departments (clothing, gifts, school supplies, art supplies, professional reference, general reading books, and campus-based products).
Monitored the store's financial performance via weekly/monthly benchmarking-and adjusted accordingly with the store manager to meet goals.
Developed a relationship with the store's Home Office based general merchandise buyers, which increased growth and maintained sales within my departments. Scheduled, trained and had oversight of a staff of 15+ for all departments of the store.
Did all business correspondence for this location.
Was responsible for all AR done through the store-worked extensively with various state agencies and the VA to collect outstanding payments.
Follett Higher Education GroupSpecialty Store Manager
Aug. 2003 - Jul. 2005Indianapolis, INI was the store manager of the location attached to the NCAA Hall of Champions in Indianapolis, IN. Working in this environment peaked my interest in not-for-profit administration and sports marketing. Worked extensively with licensing and developed a greater understanding for the intricacies and importance of brand management.
Follett Higher Education GroupField Manager
Aug. 1999 - Mar. 2012I worked for Follett Higher Education Group for most of my professional career in several different capacities. From part time worker to management, I was promoted from each position to the next.
Butler University Bookstore (Follett Higher Education Group)Store Supervisor
Aug. 1999 - Jul. 2003Indianapolis, Indiana AreaSupervised student workers in their daily tasks. Coordiated the schedule, kept track of payroll (in conjunction with the store manager), and gained extensive knowledge of merchandising, general merchandise management, and procurement. Was involved in beta testing and launching the company's now very successful e-commerce site. Handeled website maintenance, sales, and customer service.
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