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Work Background
Cable ONELegal Professional/Commercial Contracts Administrator (Ironclad)
Aug. 2018Phoenix, Arizona AreaIn this role, I oversee legal and administrative office operations within the General Counsel's office of the 10th largest internet service broadband provider in the U.S. This includes managing correspondence, document reviews, data analysis, reporting, issue resolution, and documentation. I also collaborate cross-functionally with managers, customer service, billing, and other departments to investigate and draft timely formal responses to customer complaints received from federal, state, and local regulatory agencies. Selected Achievements:
* Maximized security and streamlined workflows by leading the selection, configuration, and implementation of a cloud-based Contract Lifecycle Management (CLM) platform, to automate contract reviews and enable electronic signature capabilities.
* Increased efficiency by collecting and digitizing 30 years of data from local systems across 24 states to build a centralized document repository in the CLM and centralized the legal department by creating a secure TEAMS channel housing all legal team documents and Board materials.
* Ensured consistency and accuracy and streamlined processes for the legal team by configuring self-service contract templates in the CLM to standardize legal language, manage version control, and reduce review time.
* Recognized as sole administrator to the CLM to manage the legal tech stack, which included overseeing upgrades and maintenance and providing training and daily troubleshooting to 350+ staff to improve adoption and end-user support.
* Played an integral role in the acquisition of five entities in four years, including data room management during the acquisition, entity reorganizations, data collection, and onboarding/managing new subsidiaries.
* Significantly enhanced formal complaint response by creating a SharePoint ticketing platform to accommodate a 100% increase in received complaints with categories and metrics to monitor trends and highlight areas for customer service improvement.
Federal Bureau of Investigation (FBI)Legal Instruments Examiner
Oct. 2016 - Dec. 2017Clarksburg, WVIn this position, I evaluated background investigations for firearms purchases to verify eligibility according to state and federal regulations.
Selected Achievements:
• Mitigated risk and ensured compliance by carefully analyzing and adjudicating all firearm purchase requests by gathering and assessing criminal records from federal, state, and local authorities.
• Effectively resolved legal discrepancies related to identity, sentencing, detainers, and other criminal record issues.
Steptoe & Johnson PLLCCertified Paralegal
Apr. 2014 - Sep. 2016Bridgeport, WVIn this role, I effectively managed a high volume of defendant energy ligation cases involving the leasing of mineral rights. This included conducting research and managing lease documents and service of process on defendants.
Selected Achievements:
* Successfully supported litigation processes by playing an integral role in bringing mineral owner titles forward from the last owner of record and conducting genealogy research through various online databases, legal research platforms, newspapers, and communications with county courthouses. * Accurately prepared heirship flowcharts with supporting documentation and affidavits.
* Improved communications by acting as a point of contact for defendants and legal teams.
Lynchard & Greene, PLCertified Paralegal
Apr. 2009 - Jun. 2013Navarre, FLCertified Paralegal specializing in Wills, Trusts and Estates.
Bordelon, Greene & LynchardCertified Paralegal
Apr. 2009 - Mar. 2011Certified Paralegal focusing on Wills, Trusts & Estates.
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