Cable ONELegal Professional/Commercial Contracts Administrator (Ironclad)
Aug. 2018Phoenix, Arizona AreaIn this role, I oversee legal and administrative office operations within the General Counsel's office of the 10th largest internet service broadband provider in the U.S. This includes managing correspondence, document reviews, data analysis, reporting, issue resolution, and documentation. I also collaborate cross-functionally with managers, customer service, billing, and other departments to investigate and draft timely formal responses to customer complaints received from federal, state, and local regulatory agencies. Selected Achievements:
* Maximized security and streamlined workflows by leading the selection, configuration, and implementation of a cloud-based Contract Lifecycle Management (CLM) platform, to automate contract reviews and enable electronic signature capabilities.
* Increased efficiency by collecting and digitizing 30 years of data from local systems across 24 states to build a centralized document repository in the CLM and centralized the legal department by creating a secure TEAMS channel housing all legal team documents and Board materials.
* Ensured consistency and accuracy and streamlined processes for the legal team by configuring self-service contract templates in the CLM to standardize legal language, manage version control, and reduce review time.
* Recognized as sole administrator to the CLM to manage the legal tech stack, which included overseeing upgrades and maintenance and providing training and daily troubleshooting to 350+ staff to improve adoption and end-user support.
* Played an integral role in the acquisition of five entities in four years, including data room management during the acquisition, entity reorganizations, data collection, and onboarding/managing new subsidiaries.
* Significantly enhanced formal complaint response by creating a SharePoint ticketing platform to accommodate a 100% increase in received complaints with categories and metrics to monitor trends and highlight areas for customer service improvement.