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Work Background
Champion BikeCompany Owner
Nov. 2020Durban, KwaZulu-Natal, South AfricaIT’S MORE THAN JUST A BALANCE BIKE..
Motivated by freedom and independence and helping your child become mobile and active at an astonishingly early age. LEARN TO RIDE - our balance bike is a great. The budget-friendly Champion Bike Classic comes equipped with air-filled tyres, which are ready to take the punishment that only mud puddles and heavy riding can dole out. GROWS WITH YOUR CHILD - The seat adjusts to accommodate ages 18 months to 5 years DESIGNED FOR YOUNG KIDS - Weighing in at only 3.2 kg. YEARS OF FUN - We know kids put things through rigorous…*ahem*…testing. With a durable steel frame. You don't have to worry about damage or maintenance, and the adjustable seatpost and enables the bike to grow with your child. We have engaged the best cycle component manufacturers, material suppliers, and assembly plants, with all of our efforts centered around a deceptively simple idea: make a bike that excels in all ways, while maintaining its affordability & accessibility to as many families as possible.
PATC - Professional Accountants & Tax ConsultantsCustomer Relations and Marketing Manager
Apr. 2017Durban Area, South AfricaAs a Customer Relations Manager, I am at the forefront of fostering relationships between the company and its customers. My role is pivotal in ensuring seamless communication, addressing customer concerns, and enhancing overall satisfaction. This multifaceted position encompasses oversight of marketing, public relations, and human resources, ensuring a cohesive strategy that aligns with the company’s goals and values. Key Responsibilities (not limited to): *Marketing Strategy and Execution:
-Develop and implement comprehensive marketing strategies to boost brand awareness and drive customer engagement.
-Collaborate with the marketing team to create compelling campaigns across various channels, including social media, email marketing, and content marketing.
-Analyse market trends and customer insights to refine marketing tactics and achieve business objectives. *Public and Customer Relations:
-Serve as the primary point of contact for customer inquiries, ensuring timely and satisfactory resolution of issues.
-Build and maintain strong relationships with customers, partners, and stakeholders to enhance loyalty and retention.
-Manage public relations efforts, including press releases, media outreach, and community engagement activities to uphold a positive company image. *Human Resources Management:
-Oversee the recruitment, training, and development of personnel to ensure a skilled and motivated workforce.
-Foster a positive and inclusive workplace culture that encourages collaboration and professional growth.
-Implement HR policies and procedures that align with company goals and comply with legal requirements.
POLO South AfricaNational Sales and Customer Services Supervisor
Jul. 2016 - Mar. 2017Johannesburg Area, South AfricaAs a National Sales and Customer Services Supervisor, I have demonstrated exceptional leadership and strategic planning skills to drive sales growth and enhance customer satisfaction on a national scale. In this role, I was responsible for overseeing and managing a dynamic team of sales representatives and customer service agents, ensuring that all operations aligned with the company’s goals and objectives. My primary responsibilities included setting sales targets, developing sales strategies, and monitoring performance metrics to ensure consistent achievement of sales goals. One of my key accomplishments in this role was the successful implementation of a comprehensive training program designed to elevate the skills and performance of the sales and customer service teams. This initiative led to a significant increase in overall sales and an improvement in customer satisfaction ratings. I also assisted in analyzing market trends and customer feedback to identify opportunities for product and service enhancements, thereby contributing to the company's competitive edge in the market. Additionally, I excelled in fostering a collaborative and motivating work environment, which empowered the team to deliver exceptional customer service. My ability to communicate effectively with cross-functional departments ensured seamless coordination and execution of sales campaigns and customer service initiatives. With a strong focus on building and maintaining lasting customer relationships, I consistently drove customer loyalty and repeat business, ultimately contributing to the sustained growth and success of the organization.
Indgro (Pty) LtdTalent Recruitment Specialist
Aug. 2014 - Jun. 2016Johannesburg Area, South AfricaAs a dynamic Talent Recruitment Specialist, I excel in identifying, attracting, and securing top-tier talent across diverse industries. Leveraging my keen understanding of market trends and organizational needs, I adeptly craft strategic recruitment plans that align with business objectives. My role entails conducting comprehensive candidate assessments, facilitating seamless interview processes, and fostering long-term relationships with potential hires to build a robust talent pipeline. With a proven track record of enhancing employer branding and streamlining hiring processes, I thrive in fast-paced environments where innovation and adaptability are key. My strong communication skills and collaborative approach enable me to work effectively with hiring managers and stakeholders, ensuring a holistic and inclusive recruitment experience. Passionate about matching the right talent with the right opportunities, I am committed to contributing to organizational growth and success through strategic talent acquisition.
DSM BrokersOffice Manager and Personal Assistant
Oct. 2011 - Jul. 2014Pretoria Area, South AfricaAs a versatile Office Manager and Executive Assistant, I excel in orchestrating seamless office operations and providing top-tier support to executive leadership. With a keen eye for detail and exceptional organizational skills, I efficiently manage administrative duties, oversee office supplies, and ensure a productive work environment. My proactive approach includes coordinating schedules, arranging travel, and handling confidential information with utmost discretion. In this dual role, I leverage strong interpersonal skills to foster a positive office culture and streamline communication across departments. My responsibilities extend to managing vendor relationships, organizing company events, and implementing office policies that enhance efficiency. With a knack for multitasking and problem-solving, I anticipate needs and deliver solutions that align with company goals. My proven track record includes improving office workflows, reducing operational costs, and contributing to executive decision-making processes. I thrive in dynamic environments, bringing a blend of professionalism, adaptability, and a results-driven mindset to support company success.
hoppaGoCommercial Executive
Mar. 2010 - Sep. 2011Pretoria Area, South AfricaAs results-driven Commercial Executive, I bring a wealth of experience in driving business growth, optimizing revenue streams, and fostering strategic partnerships. My role encompasses the full spectrum of commercial activities, including market analysis, contract negotiation, and business development. With a keen eye for identifying market opportunities and a relentless focus on achieving targets, I have consistently delivered exceptional results. In my previous roles, I have successfully managed cross-functional teams, streamlined operations, and implemented innovative sales strategies that have significantly boosted profitability. My strong analytical skills enable me to interpret complex data and make informed decisions that enhance competitive advantage. I am adept at building and nurturing long-term relationships with key stakeholders, ensuring a collaborative approach to achieving business objectives. With a proactive and entrepreneurial mindset, I am dedicated to driving commercial excellence and delivering outstanding value to the organization. My ability to adapt to changing market dynamics and my commitment to continuous improvement make me an invaluable asset to any team. I am passionate about leveraging my expertise to contribute to the success and growth of your company.
Lavender Cottage Coffee ShopRestaurant Manager
Apr. 2004 - Feb. 2010Vanderbijlpark Area, South AfricaRestaurant Manager with a proven track record of driving operational excellence and enhancing guest satisfaction. Adept at leading diverse teams, optimizing resource allocation, and implementing strategic initiatives to boost revenue and profit margins. Skilled in overseeing daily operations, managing inventory, and maintaining high standards of food quality and service. Exceptional interpersonal and communication skills, with the ability to foster a positive work environment and cultivate strong relationships with staff and customers alike. Experienced in developing and executing marketing campaigns, coordinating special events, and ensuring compliance with health and safety regulations. Committed to delivering an outstanding dining experience and continuously improving operational efficiency. Proficient in financial management, including budgeting, forecasting, and P&L analysis. Strong problem-solving abilities and a keen eye for detail, with a focus on innovation and continuous improvement. Dedicated to achieving business goals and fostering a culture of excellence within the restaurant industry.
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