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Work Background
CollaberaProgram Manager
Sep. 2024Wilmington, Delaware, United States
WONGDOODYSenior Digital Project Manager / Program Manager
Nov. 2021 - Sep. 2023New York City Metropolitan AreaLead the successful completion of multiple projects. Mitigate project risk by identifying potential problems early on and implementing effective solutions. Streamline project workflows, track progress, and meet deadlines using project management and task management software. Provide accurate documentation of project status, financials, and meetings.
• Developed contingency plans for potential roadblocks and communicated these plans to stakeholders, achieving minimal project delays and increased stakeholder satisfaction.
• Created an Agile framework and ceremonies for the client, which included daily stand-ups, sprint planning, sprint retrospectives, and demos. Promoted a more collaborative and transparent project environment with improved communication and stakeholder engagement.
• Developed detailed project plans, budgets, and resources for traditional and UX deliverables, including wireframes, prototypes, and user testing. This enabled accurate and realistic project estimates that were communicated to stakeholders and used to manage project budgets effectively.
Freedom MortgageProject Manager & Scrum Master, Digital Delivery Office
Aug. 2020 - Nov. 2021Mount Laurel, New Jersey, United StatesSuccessfully managed multiple projects from initiation to closure and facilitated daily scrum meetings, sprint planning, sprint reviews, and retrospectives. Directed the project throughout the lifecycle following project plans and timelines.
• Developed and maintained appropriate project management documentation; measured and monitored project progress using metrics, dashboards, and status reports, providing transparent visibility to stakeholders and enabling effective decision-making.
• Trained and coached team members on Agile and Scrum best practices, ensuring they had a clear understanding of the methodology and its benefits, leading to improved team morale and ownership.
Signant HealthProject Manager, Client Services
Sep. 2019 - Aug. 2020Blue Bell, PA• Served as the main point of contact for multiple customers at Signant Health. Assisted with the development and maintenance of multiple clinical trial studies under stringent timelines.
• Developed and implemented project management processes that streamlined workflows, increased efficiency, and reduced project costs. Provided exceptional customer service, achieving a 95% customer satisfaction rating from clients.
• Acted as the main liaison between all internal resources, encouraging open communication and transparency among team members to foster a positive work environment and promote quality service delivery.
Trellist Marketing and TechnologyDigital Project Manager
Dec. 2018 - Jul. 2019Wilmington, Delaware, United States• Led the delivery and execution processes using a Hybrid Method of developmental methodologies that are tailored to each project's unique need, improving project outcomes and stakeholder satisfaction.
• Developed and implemented financial management systems that increased the accuracy and visibility of project financials and enhanced the tracking of status against budget and scope.
• Created and maintained relevant project documentation, including project plans and weekly status reports, and facilitated effective communication/collaboration with all stakeholders throughout the project lifecycle.
Bristol Myers SquibbDigital Capabilities Manager (Project Manager)
Dec. 2017 - Jul. 2018Lawrence, New Jersey, United States• Spearheaded the development teams in creating multiple consumer and healthcare professional websites while using JIRA to track and manage project tasks, issues, and progress. This improved project transparency and accountability across the IT organization.
• Employed a Hybrid Method of Agile and Waterfall development to drive project success, tailoring the approach to meet project needs and constraints while maintaining a focus on quality and user experience.
• Led the IT development, testing, and launch phases of all projects and contributed to the development of IT strategy and roadmaps. Proactively identified and prioritized project requirements and ensured that project deliverables met and exceeded requirements.
JPMorgan Chase & Co.Project & Relationship Manager
Aug. 2017 - Nov. 2017Wilmington, Delaware, United States• Successfully managed all phases of agile project development and implementation from conception to delivery, utilizing agile methodologies and tools to enhance on-time and on-budget completion.
• Led a high-performing team in developing the JPMorgan Corporate Challenge website and coached team members on agile principles and practices, resulting in improved efficiency, quality, and communication.
• Coordinated with internal and external stakeholders to enhance a smooth transition and minimal disruption to end-users and achieved high stakeholder satisfaction.
SoneparDigital Operations Lead (Project Manager, Release Manager)
Dec. 2016 - Aug. 2017Philadelphia, Pennsylvania, United States
Digitas HealthTechnical Manager
Feb. 2016 - Nov. 2016Philadelphia, Pennsylvania, United States
GSKDigital Design Lead, Global Digital Services
Sep. 2014 - Jan. 2016Philadelphia, PALead team charged with the objective to prove feasibility of internal development model to compete against an outsourced/offshore vendor model for Web site development. Successfully managed delivery of web sites to several geographies ahead of an aggressive schedule for multiple company-owned brands (including Pronamel®, Breathe Right®, Aquafresh®, Zovirax®, alli®, Gaviscon®, Citrucel®, Oscal®, Phsyiogel®, etc.). Managed relationship between technical and business constituents to outcomes that resulted in high customer satisfaction. Directed all QA/User Acceptance Testing for all development work. Defined project scope, objectives and requirements and own project plans, schedules, budget, resource management, vendor management, issues and risks. Lead team of developers in creating responsive-based websites (Desktop, iPad, iPhone, Android) for multiple clients in multiple languages based on client specifications using CSS, HTML, jQuery, Javascript and JSON.
GlaxoSmithKlineLead Analyst/Programmer, GDS Lite
Jul. 2013 - Sep. 2014Greater Philadelphia AreaLead team charged with the objective to prove feasibility of internal development model to compete against an outsourced/offshore vendor model for Web site development. Successfully managed delivery of web sites to several geographies ahead of an aggressive schedule. Managed relationship between technical and business constituents to outcomes that resulted in high customer satisfaction. Leads team of developers in creating responsive-based websites (Desktop, iPad, iPhone, Android) for multiple clients in multiple languages based on client specifications using CSS, HTML, jQuery, Javascript and JSON. Directs all QA/UAT for all development work. Created Social Media advertisements through SalesForce.Com/Buddy Media and Facebook to help promote brands and provided complete analytics through a number of different medium.
Charming ShoppesAnalyst, Programmer
May. 2011 - Jul. 2013Greater Philadelphia AreaDelivered web-rich HTML based email advertising campaigns based on internal client specifications for multiple well-known clothing brands Built and maintained reusable structures and templates for multiple brands, reducing delivery time. Created “international welcome mat”, engaged marketing department to create web-based enhancements and customer surveys using CSS based on internal client specifications.
Charming ShoppesWeb Developer
May. 2011 - Mar. 2012I am a part of the Charming Direct Content Management and User Experience Technical Team that innovates, evangelizes and implements creative web designs and ideas for providing Charming's online customers with an engaging shopping experience. I also actively engage in performing website and call center based testing activities that are conducted in support of the various ECommerce Platform Releases throughout the year. In addition, I provide technical support and assistance with building and maintaining templates for email campaigns for the various brand EComm Marketing Teams.
The Principal ConsultingEngineer
Sep. 2010 - May. 2011Fort Washington, PACreated iPhone/iPad application based on client specifications. Created dynamic visual and audio documentation tools for clients. Created re-usable multimedia presentation for company sales force on technology that was quickly learned and applied. Assisted in launch of company website via Joomla framework.
The Independent Traveler, Inc.Assistant Webmaster
Apr. 2007 - Mar. 2010Pennington, New JerseyEngaged marketing department to create web-based enhancements based on internal client specifications. Deployed new functionality and redesigned existing functionality that increased the footprint of the company into new segments. Created a complete Cold Fusion based website based on user specification. Led major technology migration between buildings with no down time, including the move of multiple T1’s and the installation of a brand new phone system, each by 3rd parties.
First Penn BankWebmaster
Apr. 2005 - Feb. 2006Greater Philadelphia AreaBeta tested and maintained website via Microsoft Access 2003. Beta tested proto-type website. Maintained multiple servers on network for beta testing Help Desk software as well as the Windows Update System Services (WSUS) software. Created documentation on how software would be used system-wide.
Users, Inc.eServices Support Analyst; eServices Division
Jan. 2002 - Dec. 2004Valley Forge, PA• Led all support regarding “Internet Branding” product.
• Handled 1st tier support for a host of financial products.
• Maintained eServices webpage for all employees.
Sugartown Worldwide, IncNetwork Administrator
Jan. 2000 - Dec. 2002King Of Prussia, PA• Managed all administrative, organizational and maintenance tasks for the entire network and company website.
• Managed all administrative, organizational, maintenance, technical and customer support for all company-wide desktop and laptop computers – both desktop support and phone support in a Windows (9X, NT, 2000) environment with various packages (e-mail, Office 2000).
• Deployed and maintained server-wide Anti-Virus defense, including Exchange Anti-Virus and Desktop Anti-Virus.
ATX TelecommunicationsTechnical Assistance Center
Jan. 1999 - Dec. 2000• Developed and implemented changes that resulted in a substantial improvement in customer service for our clients, and a reduced overall cost due to internal support of the product.
• Managed all administrative, organizational and maintenance tasks for the entire e-Business Hosting Platform; creation, deletion and maintenance of all customers for web hosting facilities.
• Performed technical support in a Windows (3.x, 9X, NT) environment with various programs (e-mail, newsgroups, browsers, utilities) as well as all customer Domain Name Server (DNS) issues.
• Performed all troubleshooting of web development, web hosting and web design.
• Handled creating, modifying, supporting and canceling all customer e-mail. • Managed all administrative, organizational and maintenance tasks for entire dial-up internet system; creation and deletion of accounts, creation of bookkeeping system, numerous databases to support billing and customer service. • Designed and developed knowledge-based solutions for handling and tracking administrative duties.
• Liaison between ATX and Network Solutions in all domain transactions (addition/transfer/change).
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