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Work Background
HumanaHR Business Partner
Mar. 2022Provide comprehensive HR support and expertise across various functional areas, playing a critical role in implementing HR policies, procedures, and programs while ensuring compliance with relevant laws and regulations. Support an employee base of 500 across multiple US locations for the Market Point and DMS organizations.
Serve as a trusted advisor to employees and managers, handling employee relations matters, conflict resolution, and disciplinary actions, while ensuring fair and consistent application of HR policies.
Heavily support the performance management process by providing guidance to managers on goal setting, performance evaluations, feedback, and development plans.
Assist in compensation and benefits administration, including job analysis, salary benchmarking, benefits enrollment, and addressing employee inquiries related to compensation and benefits.
Identify training needs, develop and deliver training programs, and support employee development initiatives to enhance skills and performance.
Develop and implement initiatives to promote employee engagement, DE&I, and foster a positive organizational culture including managing investigations for Ethics and Compliance cases.
Compile and analyze HR data, generate reports, and provide insights to support data-driven decision-making.
Developed and implemented initiatives to enhance employee engagement, satisfaction, and retention.
Key Achievements:
Serve as Subject Matter Expert to business leaders and employees for all HR inquiries.
Requested by manager to oversee the unemployment request process including managing unemployment hearings. Coach people managers to role model Humana’s leadership behaviors and values, creating and maintaining an engaging workforce. Have greatly improved work relationships between fellow employees and management by driving initiatives that build morale and increase motivation.
Promoted multiple times due to proven results, HR expertise, and employee relations skills
HumanaTalent Management Representative
Jul. 2021 - Mar. 2022Collaborated with Senior Talent Management Professionals supporting the organization’s Field Hours program. Performed an accountable study, contributing to better communications for Leaders requiring Field hours. Consulted with business areas and other Senior Talent Management reps on innovative approaches for working with leaders.
Key Achievements:
Coached leaders on collaborating cross-departmentally with other leaders, improving communications and morale.
Created and implemented learning materials for leaders of different units to standardize communication across the organization. Recommended process improvements for interview coordination scheduling, providing a better candidate experience.
HumanaTalent Acquisition
Oct. 2020 - Jul. 2021United StatesCollaborated with leadership and recruiting teams in an effort to deliver optimal candidate experience across various organizations. Serving as an ambassador for the recruiting team to both internal and external stakeholders promoting high-candidate service experience. Key Accomplishments: Compiled and organized executive biographies for 219+ executives to use for interview preparation purposes.
Created and implemented a Candidate Experience Survey to gauge each scheduler’s performance as well as the candidate’s experience. Achieved a total of 37 results of 100% positive feedback on all Candidate Experience surveys completed.
Super Purposes™Human Resource Specialist
Mar. 2020 - Jul. 2020 Sourced, interviewed, and ultimately handled the offer process for several positions
Coordinated talent reviews and participated in career development plans.
Maintained contact for any help or questions teammates may have had.
Participated in team and Senior meetings as needed.
Developed recruiting strategies forging relationships with colleges and prospective talents resulting in engagement, hiring college students desiring to develop themselves professionally, and preparing 6 recommendation letters and departure notices as needed. Sourced and recruited candidates using a variety of outlets such as job postings to social media, while effectively targeting the right candidates for the job.
Analyzed positions in order to make a determination on the best recruiting strategies and required, knowledge, skills, and abilities for selecting the right candidates.
Provided Senior leadership with advice and input on effective and efficient ways of recruitment and staffing processes and procedures. Increased interview to hire metrics by 85% and lowered unqualified applicants by 60% meeting team goals by identifying the right candidates for roles based on their KSA's and cultural fit and researched and recommended creative new ways of sourcing talent.
Orchestrated a thorough data analysis in order to ensure employees logged hours and recorded accomplishments summarizing their weekly results, confirmed weekly meetings with their department Manager, and monitored total hours worked per month aligned with teammate records in the system.
HumanaUtilization Specialist
Nov. 2013 - Mar. 2022Peoria, Illinois AreaLed, managed, and mentored a team of UM professionals providing daily oversight and ongoing training/development.
Key Achievement: Ensured patient and clinician needs were met from the point of admission through facility discharge.
Manage 100+ cases per day achieving a monthly score of 100% for audits and production. Improved communication response timing from hospital facilities from 20% to 70% through the implementation of a new process to communicate information between facilities.
Worked UM role concurrently with Talent Management/Talent Aquisition roles.
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