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Work Background
CompassAgent Experience Manager
Mar. 2022Atlanta, Georgia, United States• Provide strategic business planning, marketing, and product support to a large portfolio clients, working toward retention, growth, and engagement.
• Work alongside clients to create, adapt, and accomplish their business goals.
• Lead workshops and trainings for audiences ranging from large groups to individuals on a variety of topics.
• Coordinate regional response for a variety of short and long term projects and programs.
Catholic Charities AtlantaCase Management Coordinator
Oct. 2021 - Mar. 2022Chamblee, Georgia, United States• Coordinate Information & Referrals team, supervising employees, interns, and volunteers.
• Provide accurate data and reports for financial assistance grants in progress.
• Work with internal and external partners to provide comprehensive services to clients.
Catholic Charities AtlantaIntake and Referrals Specialist
Aug. 2020 - Oct. 2021Chamblee, Georgia, United States• Coordinated grant funded programs to provide financial assistance to clients affected by COVID-19 and other disasters.
• Provided accurate reporting and documentation for funders, following grant specifications.
• Guided clients through application processes, assisting with any problems and facilitating communication between funders, clients, landlords, utility companies, and other parties.
Georgia State University - Andrew Young School of Policy StudiesWriting Across the Curriculum Consultant, Department of Social Work
Jan. 2020 - Apr. 2020Atlanta, Georgia, United States• Engaged and assisted 55 undergraduate social work students in two case management classes with writing assignments.
• Gave personalized feedback on writing, including assistance with flow, structure, grammar, American Psychological Association (APA) formatting, and social work content.
Kennesaw State UniversityProgram Assistant, CARE Services
Aug. 2019 - Apr. 2020Kennesaw, Georgia, United States• Developed a year-round workshop series outreach program for students experiencing homelessness, Foster Care, and food insecurity. Presented workshop on Goal Setting and Problem Solving.
• Developed Summer Bridge program for incoming freshman who experienced or are experiencing homelessness or the Foster Care system to create community and orient students to college.
• Fostered campus and community partnerships, engaging stakeholders in events, workshops, Summer Bridge programming, and other services provided to students.
• Facilitated partnership with nonprofit organization to begin the provision of public benefits assistance to students on campus.
• Developed and implemented program evaluation tools for CARE’s programs, including surveys, focus group questionnaires, Institutional Review Board applications, and informed consent forms and procedures.
Catholic Charities AtlantaVolunteer Resources Specialist, Volunteer Resources Department
Jan. 2019 - Jan. 2020Smyrna, Georgia, United States• Developed monthly volunteer newsletter to show appreciation and recognition and to keep volunteers updated on current projects.
• Took initiative to update and supplement training on cultural diversity for volunteers.
• Researched and created a preliminary draft of the Volunteer Policies and Procedures Manual after noticing a gap in information and formal policy for volunteers to refer to.
• Revamped monthly volunteer report to make it more relevant and concise for the Finance and Development Departments.
Catholic Charities AtlantaRefugee Resettlement Services Intern, Refugee Services Department
Sep. 2017 - Apr. 2018Tucker, Georgia, United States• Applied experience and training in order to lead discussions preparing new American citizens to speak with legislators, then guided them through the capitol and facilitated conversations with State Senators.
• Provided technical and emotional support for 45 volunteers in the Refugee Youth Mentoring program, collected and organized their records using Excel and Adobe Acrobat, and organized resources for and responses to any case management needs that arose with families in the program.
• Interviewed clients and drafted articles of their experiences and stories with deference to their confidentiality for use by the development team. • Conducted a community resources assessment for Atlanta ESL programs and used findings to develop an interactive map of programs, cost, qualifications, and additional services provided, such as childcare, to assist case managers in providing the most suitable referrals.
UnsukayServer and Bartender, Muss & Turner's
May. 2016 - Jun. 2019Smyrna, Georgia, United States• Created an exceptional customer experience for diverse groups of people.
• Multi-tasked and prioritized tasks as they arise in the energetic environment.
• Participated in the development of new craft cocktails for the menu, employing training on flavor profiles and cocktail creation.
• Maintained an understanding of and an ability to explain complex and dynamic menu items and dish preparation.
• Assisted in set up, execution, and take down for catering events.
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