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Work Background
JCDecauxSenior Business Analyst
Apr. 2024London Area, United KingdomHead of business analysis within Sales and Commercial marketing. Product Management & Digital Transformation: - Led the Connect Project to decommission legacy ERP systems (Sage, Merlin) and implement Microsoft D365, transforming sales and marketing operations. - Developed and documented detailed user stories and product requirements, ensuring alignment with business goals and client needs. - Managed cross-functional teams, ensuring seamless integration of lead management, sales pipeline, booking management, and invoicing processes within D365.
- Client Engagement & Stakeholder Management: - Regularly interacted with clients to gather feedback and refine product features, ensuring high levels of client satisfaction and product usability. - Conducted workshops to capture business requirements, translating them into actionable product updates that met evolving client needs. - Achieved a significant reduction in manual processes by implementing automation, resulting in increased operational efficiency.
- Project Scoping & Iterative Development: - Scoped and managed product iterations, ensuring all project milestones were met on time and within budget. - Utilized Agile methodologies to manage project sprints, adapt to changing requirements, and deliver continuous improvements.
HiscoxSenior Business Analyst
May. 2023 - Apr. 2024London, England, United KingdomResolver SAAS Risk Project implementation: This was a transition project where Hiscox had been managing risk through siloed XLs across their global business, and were looking to implement a standardised tool. ✔ Recognition for Outstanding Performance: Twice awarded as an exceptional consultant by the CRO, Head of Risk Change, and Senior IT Management, praised for an excellent understanding of SaaS systems, change management, and stakeholder/vendor management. ✔ Innovative Cost-Saving Solutions: Implemented complex SaaS system functionalities within 25% what custom build would be, creatively utilising base app capabilities for multi-level risk management. ✔ Stakeholder Management and Process Optimization: Demonstrated expert stakeholder management and navigated complex, siloed processes with tact and proficiency. Established and trained business teams in Agile practices, SAAS platform development, and Cynefin framework, enhancing operational efficiency. ✔ Comprehensive Project Leadership: Led extensive workshops to identify and document key business processes and pain points, established a clear RACI matrix, effectively translated requirements to vendors, and managed testing and UAT, ensuring successful project outcomes. ✔ BA deliverables – Project Scope document, KPIs/CSFs, Stakeholder register, Power influence matrix, BPMN maps, GAP analysis, Prioritised Backlog, traceability matrix with vendors config changes, kanban boards to manage sprints, testing and more. ✔ Technologies Used: JIRA, XL, PPT, Miro, Viso, (Agile boards/Userstories), Resolver
saasguruSalesforce Consulting - Business Analysis/Salesforce Admin
Mar. 2023 - May. 2023London, England, United KingdomBuilding on existing Salesforce skills through qualification, carrying out: Deep Salesforce Learning with hands on exercises and trainings, Working on Capstone Project - practical real world implementation of Salesforce skills. Expanding on existing Consulting Skills to better work with Salesforce and other CRM clients. Getting 3X Certified
Infosys ConsultingConsultant - Senior Business Analyst
Sep. 2021 - Feb. 2023London, England, United KingdomGIPP: This was a transition project to overhaul bp’s B2B trading platform to a more automated and streamlined internal tool, with better UX and more relevant features.
Praised by senior leaders for my leadership of workshops to understand the roadmap of the process and identify key areas of concern using post-it exercises, design thinking and 5WY approach, then generated prioritised backlog in Azure Devops.
Developed wikis, diagram using Murals, AS IS/TO BE and requirement stories using Azure devops and other tools which were used by the whole business. Directly attributed to the success and progress of the project due to my ability to grasp and understand complex topics quickly and communication skills. BA deliverables – Project Scope document, KPIs/CSFs, Stakeholder register, Power influence matrix, BPMN maps, GAP analysis, Prioritised Backlog, etc Barrier Health Assessment tool: Investigation, simplification and homogenisation of a global solution for the incredibly manual siloed barrier health assessment process
Following several roadblocks due to stakeholders siloed information, helped bp get the full picture in taking an informed and objective decision to go ahead with custom solution development instead of selecting a COTS product saving over $1,000,000
Received praise on how I quickly adapted to upstream risk environment, understood stakeholders and Understood customer needs, and produced results:
Using agile techniques and design thinking, in workshops and interviews to document the process, documented and managed elaborated and refined requirements, requirements with internal and external stakeholders to a high standard.
Led automation of a manual XLS template /Control-based form, by building complex VBA tools to test pilot purpose of proof of concept
Developed critical project management materials detailing scope, timelines, activities and more
BPBusiness Analyst
Jan. 2020 - Feb. 2023London, United KingdomBusiness Analyst working on downstream, upstream and midstream across Agile, Waterfall and Hybrid projects. bp – People & Operations (Midstream/upstream)Senior BA
November 2021–January 2022
GIPP: This was a transition project to overhaul bp’s B2B trading platform to a more automated and streamlined internal tool, with better UX and more relevant features.
Praised by senior leaders for my leadership of workshops to understand the roadmap of the process and identify key areas of concern using post-it exercises, design thinking and 5WY approach, then generated prioritised backlog in Azure Devops.
Developed wikis, diagram using Murals, AS IS/TO BE and requirement stories using Azure devops and other tools which were used by the whole business. Directly attributed to the success and progress of the project due to my ability to grasp and understand complex topics quickly and communication skills. BA deliverables – Project Scope document, KPIs/CSFs, Stakeholder register, Power influence matrix, BPMN maps, GAP analysis, Prioritised Backlog, etc
Technologies Used: Azure Dev Ops, XL, PPT, Mural, Viso, (Agile boards/Userstories), Power BI (Infosys) bp – P&O (upstream) Business Analyst Sept 2021 –June 2022
Barrier Health Investigation. Simplification and homogenisation of a global solution (FDM) bp – Global Business Solution (Downstream) Business Analyst January 2020– Sept 2021
Past due management: This was a project to test Journey Orchestration by sending automated alerts Voice chatbot project SF Global Transition project:
RBC Capital MarketsBusiness Analyst
Nov. 2018 - Nov. 2019London, Greater London, United KingdomAgile Business Analyst in Trade and Transaction Reporting, also covering PMO for Trade and Transaction Reporting within MIFID II, working on new and legacy systems to ensure compliance with the FCA. BA Responsibilities include: -Eliciting and understanding complex Mifid II requirements (including those related to BREXIT) working directly with high level stakeholders, -Establishing scope from stakeholders and documentation provided by regulators and helping establish where fixes need to be provided in the event of incorrect reporting: (over/underreporting) and how reconciliation of incorrectly reported trades can be managed. -Understanding complex flows and rules documentation for cash products, derivatives (Futures, Options, GELP and more), whether trades were electronic or voice, and what changes need to be made to fulfil said requirement within the current flow.
-Testing fixes and monitoring their effectiveness within deployment. (UAT)
Analysing Brexit changes. PMO responsibilities -Building a management solution from scratch, using Excel, Confluence and JIRA where by requirement progress and backlog can be managed,
- Automating the process as much as possible using VBA and RPA.
-Providing accurate updates on over 110 issues for MIFID 2 within trade and transaction reporting, ensuring all stakeholders are kept up to date and all issues remain on target. Use of SQL, JQL, Confluence, JIRA, XML, Regex and more.
SkyBusiness Analyst
May. 2018 - Oct. 2018LondonBusiness Analyst
Actively worked on large projects simultaneously, such as: The Sky Netflix Proposition, ‘GDPR’, ‘AdSmart’ (One of the world’s biggest targeted advertising platforms.) and ‘FTTHROI’ (Fibre To The Home for Republic of Ireland ) a new method of receiving broadband offered in Ireland, Responsibilities: Managing and owning business analysis on multiple projects, understanding business needs effectively, the scope and the business benefit of the project, then generating detailed requirements (Data, functional, non-functional and data governance.) using various methods such as Hot houses, interviews, prototyping, presentations, playbacks and more whilst ensuring against scope creep. Proficiently reading SQL and using Excel, Visio and other BA software. Requirement gathering: Actively using elicitation techniques such as workshops, Interviews, Stand-ups and more to elicit the correct requirements in line with the scope provided. (All projects) Process modelling: Generating company wide used materials for complicated systems such as AdSmart, the largest targeted advertising platform in Europe and for GDPR using Visio. This was done through conducting workshops and arranging discussions. Gap Analysis: This was heavily used during analysis on a daily basis on nearly all projects. A specific example of this is on AdSmart, where we would regularly use gap analysis to update processes to improve efficiency. Stakeholder management and engagement: Working in international teams to detail and effectively communicate and gather incredibly complex requirements whilst solving extensive issues from stakeholders from all areas of the business, whether they be blockers or contributors, on projects such as Sky’s new Netflix proposition, FIbre to the Home for the Republic of Ireland and more.
FDM GroupBusiness Analyst
Mar. 2018 - Sep. 2021London, United KingdomPuneet completed the Business Analysis programme. This programme includes the following modules: 1. Professional Skills including development lifecycle, presentations & report-writing;
2. Structured Query Language including database manipulation;
3. Excel including VBA, Solver, Aggregate Functions, Nested If statements, V-Lookups; 4. Business Analysis Certification (with BCS Exam) including Stakeholder Management, BPMN, Financial Appraisal, Requirements documentation;
5. Investigation Techniques/Stakeholder Mgmt./Teamwork including Stakeholder Influence Tools, Workshop Facilitation & Management Techniques;
6. Financial Industry Awareness including Debt Instruments, Equities, Taxation, Derivatives, Investment Funds & Financial Markets;
7. Business Case/Risk Mgmt./Business Process Modelling including a deep dive into BPMN, Business Case Appraisal and Managing Risk;
8. Modelling and Testing Techniques including Use Case Modelling, Entity Relationship Diagrams, User Stories and Testing Techniques;
9. Requirements Engineering and Delivering Change including deep dive into Requirements elicitation, filtration and implementing change;
10. Sign off Week including a final projects working with developers and testing to implement a functional application.
Zenith GRPFront Office and Quantitative Technology
Aug. 2017 - Feb. 2018London, United KingdomSupporting a team placing experienced engineers, QD and full project lifecycle positions into the world's leading buy side and sell side financial institutions. Coverage includes London, New York, Chicago and Asia - permanent and contract.
Aspiring PandaBusiness Consultant
May. 2017 - Aug. 2018London, United KingdomAssisting in delivering International Government Solutions.
Building relationships with clients
Developing team strategy
Training
EECustomer Advisor
Nov. 2015 - Mar. 2017EdgwareAmbassador of the UK's biggest and fastest network. Digital sales,
Contract Sales, Customer service,
EnactusMarketing Fundraising Communications, Committee Member
Oct. 2014 - Mar. 2015HatfieldI previously carried out the marketing fundraising and social media for Enactus Hertfordshire, a rookie society. I also generated social media, recruited 35 members, raised £700 in funds through entrepreneurial action and promote the work done by our dedicated team. I took an active role in planning, using my business and management experience to my advantage, in order to help those less privileged than me.
Aspiring PandaMarketing Support Representative
Apr. 2013 - Mar. 2015London, United KingdomRebranding Aspiring Panda to be more appropriate to its customer base;
Customer relations, Sales, Marketing materials, Social media and trend evaluation, SEO, Photoshop, Lead generation, Team management,
Phones 4uSales Assistant
Nov. 2012 - Jan. 2013Harrow, United KingdomCustomer services, sales, negotiation, handling a wide range of clients, etc.
Limitless enterpriseMedia Manager
Jan. 2012 - Jul. 2012Watford, United Kingdommanaging social media, dealing with customers, pitching, creating digital media (videos, ads, updates etc) Connecting with and identifying target markets.
Star CoCo- Managing Director
Sep. 2011 - Jan. 2012WatfordManaging a team of 5, writing, editing, approving long columns for mass publication, visual layout, networking, forecasting, pitching, presenting, innovating, monetizing, quality testing, selling and customer relations.
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