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Work Background
Stefanini PhilippinesIT Support Specialist
Oct. 2017NCR - National Capital Region, PhilippinesProvide Cross-Regional Technical Support: Ensure efficient technical support at an international level, maintaining high levels of client satisfaction through proactive collaboration with other departments. Resolve Complex Issues: Diagnose and resolve various complex hardware and software issues, ensuring business continuity with agile and effective solutions. Maintain 100% SLA Compliance: Consistently meet Service Level Agreements (SLAs) for phone support, exceeding industry standards and demonstrating an ongoing commitment to excellence. Implement Strategic System Updates: Make system improvements and updates, adapting them to evolving organizational needs and contributing to technical infrastructure optimization. Participate in Technical Training: Collaborate in targeted training sessions to enhance team support skills, aligning with business goals and fostering a continuous learning environment.
InfosysAccounts Receivables Process Specialist
Dec. 2014 - Oct. 2017Alabang, Muntinlupa, MM, PhilippinesEffective Collections Management: Managed healthcare sector accounts in Latin American and Iberian markets, achieving a 106.25% collection rate and demonstrating advanced financial management skills. Collaboration with Sales and Management: Worked closely with the sales team and senior management to meet and exceed collection targets, with a strategic focus on delinquency reduction.
Hospital Militar Regional de Occidente HOMROClinical Data Operation Manager
Oct. 2009 - May. 2013Cali, Valle del Cauca, ColombiaConfidential Information Management: Led the strategy for the custody and administration of sensitive patient documentation, ensuring compliance with data processing regulations. Process Optimization: Implemented improvements in operational processes and enhanced the technical skills of the team, strengthening critical document management.
Sonría Clínicas OdontológicasAdministrative Operations Manager
Jul. 2004 - May. 2006Cali, Valle del Cauca, ColombiaAdministrative Process Optimization: Designed and executed efficient office processes, improving coordination and resource allocation. Development of Administrative Staff: Collaborated in strengthening the technical and service capabilities of the administrative staff.
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