Requests
3
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Stefanini PhilippinesIT Support Specialist
Oct. 2017NCR - National Capital Region, PhilippinesProvide Cross-Regional Technical Support: Ensure efficient technical support at an international level, maintaining high levels of client satisfaction through proactive collaboration with other departments. Resolve Complex Issues: Diagnose and resolve various complex hardware and software issues, ensuring business continuity with agile and effective solutions. Maintain 100% SLA Compliance: Consistently meet Service Level Agreements (SLAs) for phone support, exceeding industry standards and demonstrating an ongoing commitment to excellence. Implement Strategic System Updates: Make system improvements and updates, adapting them to evolving organizational needs and contributing to technical infrastructure optimization. Participate in Technical Training: Collaborate in targeted training sessions to enhance team support skills, aligning with business goals and fostering a continuous learning environment.
InfosysAccounts Receivables Process Specialist
Dec. 2014 - Oct. 2017Alabang, Muntinlupa, MM, PhilippinesEffective Collections Management: Managed healthcare sector accounts in Latin American and Iberian markets, achieving a 106.25% collection rate and demonstrating advanced financial management skills. Collaboration with Sales and Management: Worked closely with the sales team and senior management to meet and exceed collection targets, with a strategic focus on delinquency reduction.
Hospital Militar Regional de Occidente HOMROClinical Data Operation Manager
Oct. 2009 - May. 2013Cali, Valle del Cauca, ColombiaConfidential Information Management: Led the strategy for the custody and administration of sensitive patient documentation, ensuring compliance with data processing regulations. Process Optimization: Implemented improvements in operational processes and enhanced the technical skills of the team, strengthening critical document management.
Sonría Clínicas OdontológicasAdministrative Operations Manager
Jul. 2004 - May. 2006Cali, Valle del Cauca, ColombiaAdministrative Process Optimization: Designed and executed efficient office processes, improving coordination and resource allocation. Development of Administrative Staff: Collaborated in strengthening the technical and service capabilities of the administrative staff.
Intch is a Professional Networking App for the Future of WorkSee more people like Andres on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
473207 people
17
Site Director @ Conectys
23
Business Owner
19
Executive Services and Business Development specialist @ Savvydesk PH business support services
211706 people
17
Site Director @ Conectys
23
Business Owner
19
Executive Services and Business Development specialist @ Savvydesk PH business support services