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Work Background
Marketing Program Manager
GoogleMarketing Program Manager
Jan. 2024Community of Madrid, Spain
Global Program Manager, GTM SMB
TikTokGlobal Program Manager, GTM SMB
Nov. 2021 - Dec. 2023Dublin, County Dublin, Ireland• Develop sales programs and service strategies that align to identified opportunities within the advertiser funnel to improve acquisition, growth and retention. • Work closely with management and between SMB sales, marketing, product, and operations teams to facilitate smooth delivery and end-to-end execution of scalable sales programs. • Optimize program operations with a focus on process management, deep dive analysis and funnel optimization. • Effectively manage delivery of programs through in-house and outsourced partners, ensuring quality and operational efficiency to drive incremental revenue growth. • Communicate clearly the progress of weekly/monthly/quarterly initiatives to stakeholders. • Design clear measurement strategies and success metrics, in partnership with Analytics team, to understand and optimize the impact and ROI of each program.
Global Sales Program Manager
MarketStarGlobal Sales Program Manager
May. 2020 - Oct. 2021Dublín, Irlanda• Organizing programs and activities in accordance with the mission and goals of the organization. • Developing new programs to support the strategic direction of the organization. • Creating and managing long-term goals. • Developing an evaluation method to assess program strengths and identify areas for improvement. • Managing several teams with a diverse array of talents and responsibilities. • Ensuring goals are met in areas including customer satisfaction, quality and team member performance. • Implementing and managing changes and interventions to ensure project goals are achieved. • Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on next steps. • Producing accurate and timely reporting of program status throughout its life cycle. • Analyzing program risks. • Working on strategy with the Director and VP of sales.
Sales Operations Manager
MarketStarSales Operations Manager
Feb. 2020 - May. 2020County Dublin, Ireland
Senior Sales Manager
MarketStarSenior Sales Manager
Mar. 2019 - Feb. 2020County Dublin, Ireland
Dropbox Business Team Leader
MarketStarDropbox Business Team Leader
Aug. 2018 - Mar. 2019Dublin, Leinster, IrelandMarketstar is a leading European Sales, Marketing & Business Process Outsourcing Agency that enables high-performance organisations to drive revenues more strategically. Headquartered in Dublin, Ireland, we are strongly positioned for access to multilingual sales talent and Tech-sector culture. As a company we have a strategic focus on performance, quality and client ROI.
LQA Team Lead
Keywords StudiosLQA Team Lead
Oct. 2017 - Aug. 2018Dublin, Leinster, Ireland
CXM Team Lead
Keywords StudiosCXM Team Lead
Oct. 2015 - Aug. 2017Managing a remote team, scheduling, providing KPIs for the client, resourcing and administrative tasks.
Team Lead
Keywords StudiosTeam Lead
Oct. 2013 - Oct. 2015Madrid, SpainManaging a team of 20 agents under demanding and strict work environment. Managing remote agents and coordinating tasks. Quality Checking procedures and Localization QA.
Costumer Support Representative
Keywords StudiosCostumer Support Representative
Nov. 2010 - Oct. 2013Customer Care Representative, excellence in customer care and communication. Also some Community management within Social Networks from the external clients and localization services.
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