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Work Background
GoogleMarketing Program Manager
Jan. 2024Community of Madrid, Spain
TikTokGlobal Program Manager, GTM SMB
Nov. 2021 - Dec. 2023Dublin, County Dublin, Ireland• Develop sales programs and service strategies that align to identified opportunities
within the advertiser funnel to improve acquisition, growth and retention.
• Work closely with management and between SMB sales, marketing, product,
and operations teams to facilitate smooth delivery and end-to-end execution of
scalable sales programs.
• Optimize program operations with a focus on process management, deep dive
analysis and funnel optimization.
• Effectively manage delivery of programs through in-house and outsourced
partners, ensuring quality and operational efficiency to drive incremental revenue
growth.
• Communicate clearly the progress of weekly/monthly/quarterly initiatives to
stakeholders.
• Design clear measurement strategies and success metrics, in partnership with
Analytics team, to understand and optimize the impact and ROI of each program.
MarketStarGlobal Sales Program Manager
May. 2020 - Oct. 2021Dublín, Irlanda• Organizing programs and activities in accordance with the mission and goals of the
organization.
• Developing new programs to support the strategic direction of the organization.
• Creating and managing long-term goals.
• Developing an evaluation method to assess program strengths and identify areas
for improvement.
• Managing several teams with a diverse array of talents and responsibilities.
• Ensuring goals are met in areas including customer satisfaction, quality and team
member performance.
• Implementing and managing changes and interventions to ensure project goals are
achieved.
• Meeting with stakeholders to make communication easy and transparent regarding
project issues and decisions on next steps.
• Producing accurate and timely reporting of program status throughout its life cycle.
• Analyzing program risks.
• Working on strategy with the Director and VP of sales.
MarketStarSales Operations Manager
Mar. 2020 - May. 2020County Dublin, Ireland
MarketStarSenior Sales Manager
Mar. 2019 - Mar. 2020County Dublin, Ireland
MarketStarDropbox Business Team Leader
Aug. 2018 - Mar. 2019Dublin, Leinster, IrelandMarketstar is a leading European Sales, Marketing & Business Process Outsourcing Agency that enables high-performance organisations to drive revenues more strategically. Headquartered in Dublin, Ireland, we are strongly positioned for access to multilingual sales talent and Tech-sector culture. As a company we have a strategic focus on performance, quality and client ROI.
Keywords StudiosLQA Team Lead
Oct. 2017 - Aug. 2018Dublin, Leinster, Ireland
Keywords StudiosCXM Team Lead
Oct. 2015 - Aug. 2017Managing a remote team, scheduling, providing KPIs for the client, resourcing and administrative tasks.
Keywords StudiosTeam Lead
Oct. 2013 - Oct. 2015Madrid, SpainManaging a team of 20 agents under demanding and strict work environment. Managing remote agents and coordinating tasks. Quality Checking procedures and Localization QA.
Keywords StudiosCostumer Support Representative
Nov. 2010 - Oct. 2013Customer Care Representative, excellence in customer care and communication. Also some Community management within Social Networks from the external clients and localization services.
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