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Work Background
Stanley Manne Children's Research InstituteDirector of Operations - Quantitative Science
Feb. 2022As Director of Operations for Quantitative Science, I lead strategic and operational initiatives to integrate analytics, informatics, and data science across research programs. I’ve developed tailored service models, optimized workflows, and collaborated with leadership to drive sustainable growth. With a focus on cross-departmental collaboration and team empowerment, I’m dedicated to advancing research capabilities and fostering innovation within the institute.
U.S. Census BureauSupervisory Survey Statistician
Jan. 2021 - Feb. 2022
U.S. Census BureauArea Manager
Aug. 2020 - Jan. 2021
U.S. Census BureauProgram Coordinator
Nov. 2018 - Aug. 2020Oak Brook, IllinoisPromoted to mid-level management role to coordinate survey programs, data collection, and administration of Census Bureau survey programs within the Chicago Regional Office 8-state region. Supervise and administer the work of field staff across all survey programs. Manage the administrative needs of over 1,000 data collection field staff that work within the region. Responsible for monitoring human capital though personnel and human resources management, employee relations, payroll, and recruitment. Manage data collection and data quality of crime statistics for the National Crime Victimization Survey. Develop and implement data collection plans, processes, and strategies for the survey according to survey sponsor’s requirements. Analyze, review, monitor and evaluate survey methodology to ensure the effectiveness of field data collection.
U.S. Census BureauRegional Survey Manager/Statistician
Oct. 2016 - Nov. 2018Oak Brook, IllinoisResponsible for the daily management and administration of Census Bureau ongoing regional survey programs for Healthcare, Housing, and Justice. Analyzed and evaluated statistical methods and procedures used to obtain data to ensure validity, efficiency, and accuracy. Planned procedures for collecting and tabulating data, recommended and presented new and improved research methods to ensure quality. Supervised, trained, and provided instructions for field staff collecting data.
Westwood College-DupageAdjunct Professor
Jan. 2015 - Dec. 2016Developed and delivered curriculum, lesson materials, and course concepts to facilitate class instruction in order to support students in achieving educational goals. Managed syllabus and course content to maximize students’ learning experience. Credentialed to teach General Education courses, Healthcare Management, and Marketing Management courses. Courses included: Healthcare Delivery & Financing, Services Marketing, Ethical and Critical Thinking, Introduction to Long Term Care, Risk Management in Healthcare, Small Business Management, Customer Service, Healthcare Management Capstone, and Career Development courses.
NORC at the University of ChicagoSocial Science Research/Supervisor
Apr. 2010 - Sep. 2016ChicagoAdvanced through positions of increasing scope and responsibility to serve in management capacity overseeing daily activities of interviewers and clerks performing data collection for social science research. Monitored, encouraged, and motivated team members. Implemented processes to enforce protocols adherence; deliver training, coaching, and feedback. Contributed to HR processes including staffing needs evaluations, staff attendance, scheduling, and performance assessments. Supported research efforts of departments within the organization including Public Health, Health Care and Health Sciences, Economics, Justice, and Society, and Education. Contributed to survey design and delivery. Wrote training materials.
Mission Investment Fund of the ELCAClient Relations / Financial Specialist
Jun. 2006 - Sep. 2009Advanced the mission and priorities of the non-profit organization by interacting with clients to identify and address the financial issues of struggling congregations. Evaluated and structured loan agreements. Negotiated plans to eliminate delinquent payments.
Key Contributions:
Designed and implemented systems and tools, including a risk rating strategy, procedure manual, and new collection system that minimized delinquent accounts to less than 2%.
Ford Motor Credit CompanyCredit Analyst / Customer Service Associate
Jun. 1998 - Jun. 2006Earned promotion to manage financial matters for major clients throughout the region, including top-ranking companies (McDonald's and Motorola) and Ford Motor Company dealers. Tracked and reviewed credit applications, and approved up to $500,000. Trained staff. Conducted performance appraisals.
Key Contributions: Significantly increased awareness for the organization by participating on a team that developed and wrote a newsletter for regional dealerships. Provided leadership, support and expertise to the team, resulting in two "President's Awards."
Proposed an improvement to the billing system that would consolidate commercial accounts; this idea resulted in the "Idea Process Award."
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