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Work Background
Meadows Behavioral HealthcareTraining Manager
Feb. 2022Phoenix, Arizona, United StatesProviding senior-level leadership with full accountability for learning and development activities. Drive training plans aligned with overall corporate strategy and future needs, ensuring consistency and scalability across company-wide initiatives. Originate and act on strategic projects to enhance organizational design, performance management, and business efficiency. Administer the Learning Experience Platform and contribute to Diversity, Equity, and Inclusion (DEI) initiatives. Highlights of achievements:
• Created, scaled, and optimized online training courses for the company's multi-state operations, elevating its training capabilities.
• Developed impactful learning experiences to alleviate departmental skill gaps and improve processes.
• Designed and implemented training materials for technical and soft skills across various departmental roles, aligning with key business goals.
• Coordinated tailored learning programs for individuals and teams, elevating the role of learning.
• Orchestrated training initiatives and capability improvements, enhancing quality, efficiency, compliance, and productivity.
• Collaborated with HR, Compliance, Operations, and IT functions to design targeted training solutions for new hires, IT, role development, and annual courses.
News America MarketingTraining and Development Specialist
Nov. 2018 - Jun. 2020Remote, US and CanadaAs the Talent Development Specialist, I provided consultation on company-wide learning and organizational development projects. I partnered with key stakeholders to define change requirements aligned with business strategy. After identifying gaps in business needs, I created customized content, presented training courses and workshops, and regularly updated the Learning Management System (LMS) and the knowledge portal. Highlights of achievements:
• Advocated instructional design strategies to successfully deliver training and change management objectives across new products, processes, and company-wide IT launches.
• Streamlined 214 documents, 36 instructional videos, and 44 virtual instructor-led trainings, achieving HR, legal, and training alignment while eliminating obsolete knowledge management content.
• Introduced video and written LMS, guiding managers through payroll system changes for 4,000 remote employees per audit, reporting, legal, and HR requirements.
News America MarketingCorporate Trainer
Jul. 2015 - Nov. 2018United StatesWorking at News America Marketing, trained and developed high-performing teams and managers using virtual and in-person training sessions. I identified training needs, recommended solutions, and designed/implemented IT, HR, and operational projects and initiatives, sharing progress and shaping best practices. Highlights of achievements:
• Led the company's transition from Microsoft Office to Google Suite, orchestrating and facilitating management training on the new systems.
• Drove the transformation of the company-wide 90-day training program, reducing it to 45 days, resulting in a $1K saving per new hire and simultaneously reducing turnover by 50%.
News America MarketingArea Manager, San Francisco
Jun. 2006 - Jul. 2015As an Area Manager, I managed, trained, and developed a team of 24 staff based in 200 locations, overseeing all aspects of business operations and mentoring individuals to positions of heightened responsibility. Highlights of achievements:
• Recruited, onboarded, and coached teams, enhancing performance and achieving a 75% retention rate.
• Maintained a solid pipeline of entry-level talent, enabling planning for future needs.
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