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Work Background
AegonEnterprise Software Application Specialist
Sep. 2023 - Aug. 2024Remote• Led the support of the current Flexera on-prem environment, with 45,000 endpoints, troubleshooting issues, verifying configuration, and monitoring performance to ensure operational efficiency.
• Successfully spearheaded the migration process from Flexera FNMS (FlexNet Management Suite) to FlexeraOne SaaS Platform, serving as the lead engineer and ensuring a seamless transition with minimal disruption.
• Facilitated cross-team collaboration to swiftly resolve technical issues and deliver robust support to the IT Asset Management (ITAM) team, improving internal customer satisfaction and experience.
CognizantITAM Senior Consultant
Mar. 2022 - Jun. 2023Virginia, United States• Redesigned groups and roles within ServiceNow for a Fortune 500 client, delivering strategic consulting to optimize their platform's efficiency based on customer feedback.
• Enhanced ServiceNow Administration skills through professional development, leading to more efficient technical issue resolution and improved client support.
AbbVieFlexera SME/Data Engineer
Aug. 2021 - Apr. 2022RemoteFlexera SME (Subject Matter Expert) | Data Engineer Aug 2021 - Mar 2022
• Delivered administrative and engineering support for AbbVie Inc.'s FlexeraOne environment with 58,000 endpoints, optimizing IT asset management through data engineering to maximize the effective utilization of Flexera solutions.
• Cultivated and maintained strong working relationships with multiple vendors and cross-functional teams, enhancing collaboration and ensuring seamless integration of Flexera solutions
Various CompaniesIT Consultant
Dec. 2020 - Jul. 2021Remote• Conducted comprehensive research to evaluate ITAM tool differences and developed team training sessions, delivering detailed presentations to improve team knowledge and skills.
• Led strategic initiatives to cleanse and organize ServiceNow data, driving compliance and audit readiness for internal security assessments.
• Actively pursued personal development by participating in targeted training to strengthen consulting expertise.
• Proactively networked and cultivated professional relationships, fostering connections that supported future consulting and business opportunities.
DXC TechnologyFlexera Engineer - Advisor/ SAM Solution Architect
Feb. 2020 - Nov. 2020Virginia, United States• Successfully designed architecture diagrams and technical documents for Flexera SaaS customers.
• Trained deployment team on Flexera configuration of agents as needed.
CGISoftware Licensing Manager
Oct. 2014 - Jul. 2019Sterling, VA• Spearheaded the creation of a Software Licensing practice, collaborating with teams in Canada and India to assess software usage, ensure proper licensing of Microsoft products, and train engineers and delivery managers.
• Earned the Bridge Builder Award for leading an 18-month internal audit and true-up analysis of over 2,000 Microsoft servers, generating $1.2M in savings within a year.
• Directed the implementation of Flexera SaaS at the CGI US Data Center, utilizing CI/CD pipelines for continuous improvement and asset lifecycle management. Spearheaded vendor/client negotiations.
• Led the deployment of Flexera SaaS and deployment of Flexera agents across 1,800 servers as the Enterprise Application Owner and Subject Matter Expert, and later served as Technical Project Manager for expanding the deployment to 7,000 VDI servers in the U.S., including building the business case, budgeting, and project planning.
• Developed business cases and strategic planning for key stakeholders based on customer feedback.
CGIInfrastructure Manager
Jun. 2013 - Nov. 2014Fairfax, VADeveloped and managed a team of engineers to deploy and maintain 3 server environments for a state government agency in New Jersey and maintained SLA commitments to a 99% uptime for this customer.
CGI FederalSenior Consultant, Operations Technical Team Coordinator
Sep. 2011 - Jun. 2013Fairfax, VA• Administered 15 cloud-based production, development, and test environments for the rollout of the Affordable Care Act (Healthcare.gov).
• Deployed new code across all environments, adhering to Agile and Scrum methodologies, which improved system reliability and reduced deployment time
• Collaborated with the CGI GIS team and an external cloud provider to ensure seamless operations, resulting in enhanced system performance and uptime
InforSr. Technical Account Manager
Aug. 2008 - Sep. 2011Herndon, Virginia, United States• Experienced Technical Account Manager with a proven track record in delivering professional services to Fortune 500 clients, including collaboration with key stakeholders and internal teams, technical presentations, encouraging upgrades and renewals, training, and post-installation/ post-sales support.
• Achieved a 93% CSAT rating over 3 years while supporting multiple Fortune 500 clients and building strategic long-term relationships. Voice of the Customer to internal sales, development, engineering, and program management teams.
• Resolved complex technical issues, primarily within the SQL Server backend of Approva enterprise software, and documented over 100 solutions in Salesforce.
• Trained new CSMs and collaborated closely with engineering, sales, and product teams to ensure timely issue resolution and customer satisfaction.
• Built relationships with clients through strategic planning, meeting with stakeholders, gathering customer feedback, and providing effective verbal and written communication. Promoted upgrades and upsells as necessary, enhancing client engagement and satisfaction
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