KPMG Technology Services Americas - KTSASr. Associate, Business Analysis Center of Excellence
Nov. 2021 - Oct. 2024San Pedro Garza García, Nuevo León, Mexico• Served as a Business Analyst for Employee Center and Workspace Service Delivery for ServiceNow enhancements pods, responsible for writing user stories and acceptance criteria, as well as performing Product Owner and Scrum Master tasks
• Facilitated requirements gathering, governance meetings and demos with stakeholders, organized and led backlog refinement sessions, sprint planning sessions, daily stand-ups and conducted testing in all environments
• Served as a Data Analyst and collaborated with Celonis vendor and end users to translate business needs into technical and data requirements. Assisted with data extraction, SQL transformations, and designing the Celonis data model
• Worked with business experts to validate data, provide ongoing support, and help develop dashboard components and complex PQL
• Elicit, compile, document, and manage clear and testable requirements by being an active leader, using a variety of elicitation methods such as interviewing, workshops, business process and workflow review
• Analyze, translate and communicate business requirements back to development team, through detailed flow charts, diagrams, prototypes, use cases, and user stories
• Responsible for effective verbal and written communication within the effort (project team, stakeholders, and sponsors), and with leadership, building trusted relationships through assignments
• Perform requirements traceability throughout project lifecycle to validate that product meets the approved requirements; manage changing requirements and priorities; support the testing process and traceability through review of test cases
• Responsible for maintaining skills within the profession that will allow for proactive assessment of effort needs and completing business analysis deliverables
• Understand, support and contribute to organization’s strategy and contribute ideas and feedback within department