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Work Background
Advantage CoachingExecutive Assistant to Chief Executive Officer
Jan. 2021 - May. 2023Dallas, Texas, United States• Provided dedicated remote support to the CEO, managing schedules, freeing up 10+ hours per week by optimizing calendar management and streamlining client communications.
• Handled 60+ client inquiries weekly with a 95% first-contact resolution rate, boosting client satisfaction scores by 18%.
• Organized 50+ virtual client meetings through Zoom and Google Meet, achieving a 20% improvement in punctuality and attendance rates through proactive scheduling.
• Coordinated virtual and travel logistics for the CEO’s meetings, ensuring a professional and positive client experience in all locations.
• Conducted remote onboarding for new clients, clearly explaining services, policies, and expectations to create a welcoming first impression.
Nirvana InitiativeHead of Programmes
Jan. 2018 - Dec. 2019• Led the creation and execution of sickle cell awareness programs and outreach events, using Asana to coordinate tasks and timelines across teams, thereby resulting in 5,000 free genotype screenings and a 20% increase in community engagement.
• Provided customer service by managing post-event follow-up inquiries, addressing partner questions, and resolving issues.
• Created and delivered training materials for 300+ educators, achieving 100% participation and knowledge retention rates.
• Spearheaded recruitment of 50+ volunteers, reducing onboarding time by 30% through efficient onboarding practices.
• Leveraged Pick-time for scheduling, increasing team productivity by 20% by streamlining complex itineraries and minimizing schedule conflicts.
• Organized and managed detailed event itineraries for 15+ team members, ensuring clear communication and timely updates.
• Monitored event requirements, tracking logistics, travel, and scheduling to align with health and safety standards
Liberty Secondary Commercial AcademyBiology Instructor
Jan. 2017 - Dec. 2017• Coordinated class schedules for 100+ students across five classes, achieving a 98% on-time start rate and reducing conflicts by 40%.
• Improved student assessment accuracy by 15% through structured documentation and tracking, contributing to higher student success rates.
Ajike Medical CentreLaboratory Physiologist (Internship)
Jun. 2015 - Sep. 2015• Supported lab workflows, resulting in a 15% increase in task completion rates by prioritizing clinical processes.
• Collaborated with the medical team to ensure readiness and accuracy of patient-related documentation.
• Validated HPLC and UV spectrophotometer devices, ensuring regulatory compliance and improving testing accuracy by 20%.
• Assisted in raw material inspection, maintaining quality standards, and reducing process error rates by 10%.
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