Customer Service Representative@Independent Contractor
Verified
Experienced and detail-oriented customer support professional supporting SMB and mid-market clients in a remote, B2B SaaS environment. Skilled in troubleshooting, process improvement, and customer training to enhance the customer journey and retention. Expertise in managing client relationships, creating onboarding materials, and resolving complex issues across email, chat, and video support. Proficient in CRM and helpdesk tools such as HubSpot, Intercom, and Zoom, with strong communication and follow-up skills for global team collaboration. Excellent interpersonal and customer service skills with a results-driven mindset.More...