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Work Background
BMPSuperintendente operações
Jan. 2025
SolfacilProduct Director - Ecommerce B2B2C
Aug. 2023 - Sep. 2024Director of Products - Ecommerce B2B2C (August 2023 - September 2024)
Spearheaded the strategy and execution of the digital sales channel, balancing a long-term vision with immediate results. Successfully integrated an acquired family-owned business, expanding the national distribution network for photovoltaic systems. Implemented an intelligent pricing system that enhanced competitiveness and operational efficiency, while leading the team to achieve sustainable growth.
SolfacilProduct Director - Ampera and Partner Journey
Aug. 2023 - Sep. 2024Oversaw the Ampera, a patented hardware and software solution, while managing platform for relationships with integrator partners. Directed the launch and scaling of a new product version, solidifying its market presence. Simplified partner onboarding processes, reducing completion time from days to minutes, significantly improving partner satisfaction and engagement.
SolfacilProduct Director - Fintech
Nov. 2022 - Sep. 2024version, solidifying its market presence. Simplified partner onboarding processes, reducing completion time from days to minutes, significantly improving partner satisfaction and engagement. Director of Products - Fintech (November 2022 - September 2024)
Defined and executed the product strategy for financing and installment solutions, aligning long-term goals with immediate business needs. Restructured the pricing engine and credit model to attract higher-quality customers. Pioneered the development of the market's simplest solar financing journey in Brazil, driving both adoption and customer satisfaction.
SolfacilChief of Staff
Jul. 2022 - Dec. 2022Partnered with the CEO to drive the execution of strategic priorities, ensuring organizational alignment and effectiveness. Led the company-wide implementation of the OKRs framework, structuring and managing the corporate goal-setting system to enhance focus,
SolfacilHead of Collections
May. 2022 - Aug. 2022accountability, and performance. Head of Collections (May 2022 - August 2022)
Transformed the collections process through digitization and systematization, transitioning from a fully manual operation. Took charge during a critical financial crisis, reorganizing the team, introducing advanced technological tools, and contracting specialized advisory firms. Automated financial reconciliation processes with FIDCs, ensuring precision and control.
SolfacilSenior Manager Operations
Feb. 2022 - Jul. 2022Led the mapping and optimization of operational processes to support the company’s accelerated growth trajectory. Focused on scalability and efficiency across credit analysis workflows and engineering equipment installation quality monitoring.
PravalerCustomer Experience Manager
Apr. 2020 - Feb. 2022Developed a revenue-to-NPS relationship model to assess delivery impact and inform strategic decisions. Managed a customer service team of 140 active and inbound positions. Led a diverse internal team with varying seniority levels, ensuring alignment with business objectives and delivering high-performance results.
PravalerOperational Excellence Manager
Nov. 2019 - Mar. 2020Designed and implemented process optimizations to support rapid business expansion. Built a cross-functional team of specialists, focusing on standardizing and monitoring operational processes to ensure scalability and efficiency.
LiveloBusiness Intelligence Coordinator
Jun. 2019 - Nov. 2019São PauloDirected a team to monitor business improvement indicators and drive continuous improvement initiatives. Delivered actionable insights through structured data analysis. Managed budget control and ensured alignment with the department's strategic goals.
LiveloOperational Excellence Analyst
Jun. 2016 - Nov. 2019BarueriEnsured operational excellence by overseeing processes and performance metrics. Focused on optimizing customer experience, maintaining system stability, and enhancing partner services within the loyalty program ecosystem.
LG ElectronicsProject Manager - Research
Jan. 2015 - Jan. 2015Sao PauloSuporte a prospecção, elaboração, acompanhamento, conclusão e transferência de conhecimento para projetos de tecnologia para a industria eletrônica. Responsável pelo alinhamento das expectativas das interfaces off shore (Coreia e São Francisco) e gerenciamento destas juntos aos centros de pesquisas (UNICAMP, CPQD, CERTI, entre outros) para a entrega de soluções mobile de médio e longo prazo, na plataforma Android.
Itau UnibancoProject Manager
Jan. 2013 - Jul. 2015São Paulo e Região, BrasilConducted critical system analyses to ensure optimal performance, security, and reliability.
Managed large-scale technological projects exceeding 10,000 hours, including Itaú’s Multilimit Project and the modernization of legacy systems under the #qualidadeatec Program.
• Acted as the primary liaison between stakeholders, ensuring clear alignment of expectations and project deliverables.
Implemented robust risk management practices and monitored KPIs for timely and cost-effective project execution.
Enhanced organizational culture by designing action plans based on Great Place to Work survey insights.
Developed and delivered comprehensive training programs, bridging technical and business knowledge across teams.
Itau UnibancoTrainee (leadership program)
Jan. 2012 - Jul. 2015São PauloParticipated in a leadership development program focused on cultivating a holistic understanding of financial services.
• Program Highlights: - Generalist Phase (6 months): Rotated through executive departments, gaining exposure to key processes and building a professional network while achieving defined learning and project goals. - Specialist Phase (6 months): Took on specialized responsibilities with measurable objectives in a final assigned department.
Phelps DodgeEngenheiro Trainee
Sep. 2011 - Dec. 2011Poços de Caldas e Região, BrasilResponsável pelo controle da manutenção dos equipamentos de todo parque fabril para indústria de médio porte de cabos e fios. Gestão da equipe de manutenção multidisciplinar composta por mecânicos, eletricistas e estagiários de engenharia.
AlcoaEstagiário - Supply
Jan. 2011 - Sep. 2011Poços de Caldas e Região, BrasilAtuação como estagiário na Área de Global Services Procurement, responsável pela automatização e elaboração dos Dashboards de acompanhamento dos contratos de fornecedores. Atuação como estagiário em Engenharia de Manutenção sendo responsável pelo planejamento da manutenção das cubas eletrolíticas e bombas do parque.
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