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Work Background
IBMProject Manager
Aug. 2018 - May. 2024Responsible to meet all Projects Objectives , Customer Satisfaction, in all phases, Planning , execution, Risk control and mitigation, communication, Leadershio, Stakeholders, metodology, schedule and cronongrams, budget
IBMProject Manager
Jul. 2014 - May. 2024Brazil Meeting and exceeding all levels of services and client satisfaction of IBM all over the world, and a key player among the Squad and technical support teams, operations, mainframe, and distributes systems, assuring downloads, updates of IBM products and backend supporting for over 2000 clients.
Daily routines in agile models, technical resources allocation of large variety of skills, dedicated or 3rd parties’ contractors, to support the environment including servers, middleware’s such as (Linux, AIX, Red Hat, e middleware (DB2, WebSphere,) and infrastructure (network, APIs and correlated).
Utilizing the tools of Agile methodologists as: Kamba, Jira, in the phases of planning, adoption of Daily sprints, review sprints, and eventual sprints as needed, playing as a moderator, hosting and leading the calls and planning periodization meetings, and during incidents.
Manage Crises, Disaster recovery, Incidents and root cause, change management and tickets addressing and problem-solving using Service now, Jira and IT Ticket tracking tools Technical experience in the PMI book, assuring execution time reduction time to response, costs, budget and removing impediments, assuring client Constantly interaction, cordiality professionality and posture all relationship from bottom to top executives, Director in all levels Managing conflicts and morals, making a better environment and fluent environment and team work.
Coordinate and managed projects aligned with company strategies and objectives, continuous improvement, modernization prisonizations, gaining savings of cost and time to Maintained the project technical documentation up to date, analogia gaps, vulnerabilities and failures on the processes, in accordance with legal requirements for each location and ensuring confidential information is protected, such as Personal information, PI and SPI, in accordance with international and company regimentations, assuring the Project integrity
IBMService Delivery Manager
Jun. 2006 - Mar. 2014Hortolândia, São Paulo, BrazilService Delivery Manager (Scrum Master) (07/2006 – 03/2014)
Reporting to the HR manager of the squad – IGA- IBM Global Assets Most relevant rules, tasks
Support all IBM Deliver Service accounts Globally supporting infrastructure systems as Mainframe, zOS and Distributed systems, Network, IBM VOiP global infrastructure, host environments and, Out of profile.
Managing Incidents and Critical issues with impact to customers, sev1 and critical matters (Scrum Master), Root cause analyses RCA, preventive actions, 5 whys, and mitigation of incidences, metrics reports to the management and executives and stakeholders, from United States, South América, Asia and Europe
GTCON Tecnologia & Serviços Ltda.Production Suport analyst
Jan. 2003 - Jul. 2006Hortolândia, São Paulo, BrazilGrupo técnico de consultores (GTCON - IBM) -2003 -2006 Mainframe System monitor, Production support analyst (PSA), technical leader Reporting to managers of service area, in the US, Brazil e Europa
Main responsibilities:
Production support analyst, Scheduler (JCL, job scheduling, Job controls language, MVS, and distributed systems), Control JCL, and operation controls applications, update of products, support f customers and programmers of the routines, calendar and time of execution, execute changes and updates on the change window time, support the product and to the continuity of processing, managing access control by RACF,
stand by, 24/7, 1st point of contact in major incidents. Monitoring, commands execution on the middleware, OS and HMC, utilized monitoring panels of MVS, Mainframe and Systems distributed, hosts meetings grouping the specialist and technical groups to discuss the best approaches for issues fixes and emergency sev1, and recover from disasters (simulations periodically) for the High availability customers
GEEngineering Trainee
Jan. 2000 - Aug. 2001Brazil2000 a 2001 GE General Electric/ Dako Appliances, Brasil Trainee of Field engineering Reporting to the Import/export Director and Field engineering of the Major responses and. Project:
Technical support to the international customers of the Appliances products GE and DAKO (oven, stove, kitchen adds) Field engineering, supporting the export and export team and clients on develop the international manufactory of unassembled products, developing training videos, personalized manuals, in English, Portuguese and Spanish, serving over 150 countries that GE make business Support to the CKD clients, and technical assistance Followed up testing’s, new products evaluation and new documentation as necessary to support international clients, also played as an English interpreter hosted when clients come to business visits
Baldwin Piano CompanyProduction Specialist
May. 1998 - Nov. 1998Trumann, Arkansas, United StatesProduction specialist , on the manufacturing of Pianos long tail Soundboard process, also Focal comminication and translator as contact helper representative with Import to the USA , parts and pieces from Brazil and other countries
CPFL EnergiaMaintenance Specialist
Jun. 1991 - Nov. 1998Campinas, São Paulo, BrazilMaintenance of Hidraulic equipment , Mechanics, that supports the Electric energy customer delivery, external Parts, and products to perform the work, restoration and welding , among others
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