Guilherme Freire

Technology Solutions Analyst @NewPC Tecnologia Ltda.

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Guilherme Freire is an accomplished IT Support Specialist with expertise in computer maintenance and technical support, complemented by advanced English proficiency in both written and spoken communication. He currently works as a Technology Solutions Analyst at New PC Tecnologia, supporting the Popular Housing Agency of Mato Grosso do Sul (AGEHAB/MS) by managing IT tickets, overseeing hardware, and maintaining IT infrastructure. With over 16 years of experience, Guilherme has a solid background in Active Directory, network monitoring, and information security compliance. Guilherme is also pursuing four postgraduate degrees, focusing on Cyber Defense, Cybercrime and Cybersecurity (Prevention and Investigation of Digital Crimes), Cybersecurity (Threat Detection and Protection of Information and Communication Systems), and an Executive MBA in Cybersecurity. Alongside his ongoing studies, he holds a degree in Blockchain and Digital Cryptography from Universidade Anhembi Morumbi and various certifications in data analysis, drone operations, and data protection. Known for his problem-solving skills and customer-centric approach, Guilherme consistently enhances system reliability and customer satisfaction across his roles.

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Work Background

Analista de Soluções em Tecnologia

New PC TecnologiaAnalista de Soluções em Tecnologia

Aug. 2023Campo Grande, Mato Grosso do Sul, Brasil

Technology Solutions Analyst

New PC TecnologiaTechnology Solutions Analyst

Aug. 2021 - Sep. 2023Campo Grande, Mato Grosso do Sul, BrazilI perform tasks related to opening and handling IT-related tickets at the Popular Housing Agency of Mato Grosso do Sul State (AGEHAB/MS), in addition to active monitoring of hardware equipment used for daily work execution. I manage Active Directory on AGEHAB's domain (domain account management, access permissions, access groups, etc), manage and monitor the Print Management System (PapperCut), monitor the file server, and the local network. I also monitor Information Security policies, ensuring they are adhered to during the agency’s work execution.

Computer Equipment Maintenance Technician

Digix Soluções em TIComputer Equipment Maintenance Technician

Jan. 2021 - Jul. 2021Campo Grande, Mato Grosso do Sul, Brasil

UTS Tech Support REP 2

UnisysUTS Tech Support REP 2

Dec. 2017 - Sep. 2020Campo Grande, Mato Grosso do Sul, Brasil

Garçom

Outback Steakhouse BrasilGarçom

Aug. 2014 - Aug. 2015Campo Grande, Mato Grosso do Sul, Brasil

Operador de telemarketing

BTCC Conexão ClienteOperador de telemarketing

Sep. 2011 - Jul. 2012

Computer Technician

AutônomoComputer Technician

Requests

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Looking for a Job

Guilherme Freire: Seeking Customer Support Specialist Role

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