New PC TecnologiaTechnology Solutions Analyst
Aug. 2021 - Sep. 2023Campo Grande, Mato Grosso do Sul, BrazilI perform tasks related to opening and handling IT-related tickets at the Popular Housing Agency of Mato Grosso do Sul State (AGEHAB/MS), in addition to active monitoring of hardware equipment used for daily work execution. I manage Active Directory on AGEHAB's domain (domain account management, access permissions, access groups, etc), manage and monitor the Print Management System (PapperCut), monitor the file server, and the local network. I also monitor Information Security policies, ensuring they are adhered to during the agency’s work execution.