Guilherme Freire is an accomplished IT Support Specialist with expertise in computer maintenance and technical support, complemented by advanced English proficiency in both written and spoken communication. He currently works as a Technology Solutions Analyst at New PC Tecnologia, supporting the Popular Housing Agency of Mato Grosso do Sul (AGEHAB/MS) by managing IT tickets, overseeing hardware, and maintaining IT infrastructure. With over 16 years of experience, Guilherme has a solid background in Active Directory, network monitoring, and information security compliance.
Guilherme is also pursuing four postgraduate degrees, focusing on Cyber Defense, Cybercrime and Cybersecurity (Prevention and Investigation of Digital Crimes), Cybersecurity (Threat Detection and Protection of Information and Communication Systems), and an Executive MBA in Cybersecurity. Alongside his ongoing studies, he holds a degree in Blockchain and Digital Cryptography from Universidade Anhembi Morumbi and various certifications in data analysis, drone operations, and data protection. Known for his problem-solving skills and customer-centric approach, Guilherme consistently enhances system reliability and customer satisfaction across his roles.More...