Uganda Breweries LimitedReserve Brand Ambassador
Feb. 2021 - Feb. 2024Kampala, UgandaLead representative in Uganda, building brand adoration amongst all consumer, commercial, media, and internal channels for the Reserve Brand portfolio; Brands include Cîroc Vodka, Tanqueray Gin, Johnnie Walker Super Deluxe Range, and classic malts such as The Singleton of Dufftown.
Responsibilities include:
Offering exceptional customer service to differentiate and promote the company brand.
Collaborating with the customer service team members to give exceptional service, and communicating information to customers about product quality, value, and style.
Driving the equity and sales of the Reserve portfolio through trade customers.
Providing support for the country's commercial goals by ensuring the physical availability of brands to all reserve partners.
Representing the Diageo brand in a busy retail environment to attend to and anticipate customer needs, solve operational problems, and communicate with a variety of people.
Earning trust with customers by being approachable, warm, and honest daily. Frequently receiving positive feedback.
Supporting and driving distribution and value share of new and existing brands.
Focusing on building category knowledge and positioning our brands as the ultimate brand of choice within the category
Driving drinks trends and always delivering impeccable standards.
Leading the design and implementation of the global Diageo Bar Academy Program across Uganda.
Developing links with all key trade influencers (mixologists, bartenders, bar owners, sommeliers, etc) through all available digital channels to cultivate adoration, leverage support, and generate positive word of mouth and disproportionate share of mind/voice.