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Work Background
BAN TransferCustomer Success Specialist
Nov. 2022Miami, Florida, United StatesResponsabilities:
- Leverage internal resources and tools to learn and adapt effectively to the evolving payment industry.
- Deliver comprehensive and effective technological solutions tailored to each customer, collaborating with them to enhance their banking businesses and create a positive experience.
- Assist customers with onboarding, training, and ongoing engagement to ensure they effectively utilize the company's platforms with no incidents.
Goals:
- I established effective communication processes that enhanced customer service by 80%.
- I reduced the number of Zohodesk tickets by 85%
AsnetStrategic Planning Specialist
Jan. 2019 - Oct. 2022ColombiaResponsabilities: - Planning, controlling and supervising the team.
- Assisted team leader in overall project execution and constant communication with the client.
- Identifying risks and opportunities throughout projects.
Goals: - Improved execution time by going from 6 projects with latedelivery in the first trimester of 2021 to delivering 3 projects earlier than estimated and 3 projects in time in the secondtrimester of 2021. Achieving a 100% of fulfillment with noincidents.
- I managed over 10 projects, bringing them to their production stage with few incidents.
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