BAN TransferCustomer Success Specialist
Nov. 2022Miami, Florida, United StatesResponsabilities:
- Leverage internal resources and tools to learn and adapt effectively to the evolving payment industry.
- Deliver comprehensive and effective technological solutions tailored to each customer, collaborating with them to enhance their banking businesses and create a positive experience.
- Assist customers with onboarding, training, and ongoing engagement to ensure they effectively utilize the company's platforms with no incidents.
Goals:
- I established effective communication processes that enhanced customer service by 80%.
- I reduced the number of Zohodesk tickets by 85%