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Work Background
BAN Transfer
Customer Success Specialist
Nov. 2022
Miami, Florida, United States
Responsabilities: - Leverage internal resources and tools to learn and adapt effectively to the evolving payment industry. - Deliver comprehensive and effective technological solutions tailored to each customer, collaborating with them to enhance their banking businesses and create a positive experience. - Assist customers with onboarding, training, and ongoing engagement to ensure they effectively utilize the company's platforms with no incidents. Goals: - I established effective communication processes that enhanced customer service by 80%. - I reduced the number of Zohodesk tickets by 85%
Asnet
Strategic Planning Specialist
Jan. 2019 - Oct. 2022
Colombia
Responsabilities: - Planning, controlling and supervising the team. - Assisted team leader in overall project execution and constant communication with the client. - Identifying risks and opportunities throughout projects. Goals: - Improved execution time by going from 6 projects with latedelivery in the first trimester of 2021 to delivering 3 projects earlier than estimated and 3 projects in time in the secondtrimester of 2021. Achieving a 100% of fulfillment with noincidents. - I managed over 10 projects, bringing them to their production stage with few incidents.
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