StericycleManager, HCS SaaS Solutions, Delivery & Support
Jan. 2012 - Dec. 2014Greater Chicago AreaMy responsibilities include release management, change management, development and support of integrated SFDC solutions. * Manage team of contracted developers, system administrators and project managers
* Developed whitespace segmentation model in conjunction with drip-marketing campaign and achieved ROI by the third month
* Introduced an automated sales cycle action plan; "an open pipeline is not necessarily an active pipeline" We implement and support solutions using the following toolset: SQL, Informatica, Force.com, Eloqua, Echosign, Genesys' Intelligent Workflow Distribution, ECAS and Google. Our SFDC integrated solutions span across multiple cross-functional business processes like * Pricing
* Contract Generation/Administration
* Billing (including credits/refunds)
* Customer Service (including retention)
* Help Desk (customer and end user)
* Pipeline Management
* Lead Management
* Service Fulfillment
* Customer Loyalty