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Work Background
tRetail LabsTechnical Program Manager, Scrum Master, Senior Consultant and Customer Success Manager
Dec. 2023Melbourne, Victoria, Australia · RemoteAs part of the Senior Leadership Team, involved in all aspects of this innovative Travel Retail Analytics startup including Project Management, Tech Consulting, Investor and Strategy discussions, Facilitation in Product and Business Development.
CitiProgram Manager - Digital Initiatives ( Delivery and Operations Support)
May. 2019 - Apr. 2024Singapore · HybridAs part of the International Personal Bank (IPB) Wealth Management business, accountable for Digital Transformation Initiatives with specific focus on improving client and user experiences through the implementation of CRM, eSignature, Data Analytics and Web Development solutions using Agile and Hybrid Project frameworks.
SingtelAssociate Director - Program Delivery and Enterprise Information Operations Management
Apr. 2014 - Apr. 2019Singapore · On-siteCommenced as a Senior Manager and Promoted to Associate Director within 2 years. Accountable for yearly CAPEX and OPEX budgets of up to $20m with specific focus on improving client experiences through Data and Analytics and Marketing Automation technologies. Key driver and contributor to setting up Agile Project methodologies across a matrix organisation which required extensive cross functional and technical collaboration.
Revolution IT (Multiple Client Engagements)Senior Consultant and Project Manager
Apr. 2012 - Mar. 2014Singapore · Hybrid• Delivered 2 complex projects successfully. First was with DBS Bank Singapore involving Financial Reporting and Analytics using Teradata, Business Objects. Second was a sub billing system migration project with DTAC in Thailand involving 28m subscribers (sub contracted to Teradata).
• Pre Sales/Sales: Won Software Testing contracts with 2 banks to the tune of approx. 500k.
• Team management across multiple geographies
• Led teams of up to 50 across geographies and cultures of Australia, Singapore, India, Thailand, Pakistan and Philippines in delivering business objectives within short timeframes.
NABImplementation Manager and Delivery Lead - Customer Analytics
Apr. 2010 - Mar. 2012Melbourne, AustraliaReported to the Head of Customer Analytics : • Program Management: Managed budget of A$ 5m, Led a team of 15 in a large program for Customer Analytics involving 3 work streams, 5 dependent technology assets, multiple vendors (Oracle, Teradata, IBM, and Telstra).
• Demand Management: Established governance processes to manage project portfolio within Customer Analytics which saw a 4+ fold increase in demand for resources.
Mahindra Satyam, SingaporeSenior Consultant (Pre-Sales, Project Delivery - Various Client Engagements)
Nov. 2005 - Mar. 2010Singapore · On-siteAs part of the Delivery Management Team for Asia Pacific, I have been responsible for ownership and delivery of multimillion $ software development and service delivery initiatives. I was also involved in hands on Business Requirements and Technical Design and Development when required. Major achievements include:
Turned around and successfully delivered a $3m+ public sector web development project 25 resources where I was deployed in the Testing Phase as the Project Manager.
Contributed to sales activities within the Banking and Finance, Retail and Public Sectors resulting in successful business to the tune of S$3m.
Successfully delivered Techno Functional initiatives within the Business Intelligence (BI) landscape. This included migration, complex systems integration, data analytics and visualisation
Headstart Consulting CompanySenior CRM Consultant
Mar. 2005 - Sep. 2005SingaporePart of a 3 member team, Responsible for solution design, prototyping and implementation of Siebel workflow and solutions to automate processes in Datacraft Asia, a technology services company. Major deliverable and achievement was:
Leading, Designing and Building a prototype using Siebel CRM resulting in a S$200,000 project being awarded.
AccentureSenior CRM Consultant
Aug. 2004 - Nov. 2004Melbourne, AustraliaAs part of a multinational and multi vendor team, I was responsible for providing technical consultancy services in the CRM Implementation at General Motors (Holden Australia). Major achievements are as follows: Implementation of solution to address data integration challenges in extracting and loading transactional data from source systems to the target Application.
Developed scripts to integrate Siebel with Trillium (External application used for data matching and cleansing of Customer Addresses).
Improved performance of the Sales & Servicing functionality areas within Siebel by more than 30%
National Australia BankBusiness Systems Analyst / Data Architect / Implementation and Change Manager
May. 1999 - Jul. 2004Melbourne, AustraliaCommenced in NAB within the Shared Services Centre focusing on BI and Data Warehousing (Key highlight was the strategizing and implementation of a reference data management framework across Australia, New Zealand and Europe with audits, risk and controls in place. Later, I moved to Technology led cross functional teams and multiple vendors and internal technology units to integrate Siebel CRM platform with core banking systems
Department of State Development, Business and InnovationBusiness and Information Specialist
Mar. 1997 - May. 1999Melbourne, AustraliaManaging of reporting systems to extract, load and report on Finance, Budget and Performance Related data to senior management to strict timelines.
Reduced reporting times by 50% by introducing improvements to the reporting systems.
Extensive liaison and maintaining relationships with senior management and external vendors.
Conducted training for users across departments on new reporting systems resulting in a more streamlined process. Received excellent feedback for this effort. Participated in economic reviews across various business domains and supported the activities of industry experts in terms of extraction of data and reporting.
Department of Human Services, Victoria, AustraliaBudgeting and Financial Analyst
Mar. 1994 - Mar. 1997Melbourne, AustraliaAs a Budgeting and Financial Analyst, I was responsible for extracting information from legacy systems and doing budgetary management and senior management reporting. Key Achievements are: Developed and implemented a Budgeting and Reporting system enabling key information to be extracted and presented to senior management which was not possible previously. Participated in ad-hoc projects to present to management specific reports in areas such as Variance Analysis, HR costing enabling one unit to cut payroll costs by more than 10%
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