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Network Power<100 people
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Startup Founder
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Business Owner
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Sales & BizDev
Geos
Work Background
The Hyatt Regency New OrleansManager in Training Program
Dec. 2024 - Dec. 2025New Orleans, LA• Participating in J-1 Manager in Training program focused on developing leadership skills in Rooms
Division.
• Supervising guest check-ins/out for up to 600+ guests per day, maintaining guest satisfaction scores.
• Manage house inventory, support onboarding of new hires, and resolve guest complaints.
The Ritz-Carlton Hotel Company, L.L.C.Front Desk Agent
Jan. 2023 - Jan. 2024New Orleans, Louisiana, United States• J1 Trainee program focused on learning and developing multiple areas within the Rooms Division
Department.
• Rooms Controller: balancing the house, managing guest allocation and ensured optimal room placement.
• Valet Coordinator: responsible for the valet operation, coordinating all the keys, and billing valet special
hourly or event parking charges.
• Guest Services: Set up amenities for guests with celebratory stays, acknowledging our elite members and long-stay guests with welcome amenities.
• Front Desk Agent: Working front of the house doing check-in and check-out procedures, selling The Ritz Carlton Club upgrades, being the main point of contact of the hotel guests for information about the
hotel and outside and back of the house with guest's calls and requests as a PBX operator using Opera
V5 PMS system.
• Trained 5+ new front desk team members over a 6-month period.
ibis, ibis Styles, ibis budgetFront Desk Receptionist
Nov. 2021 - Aug. 2022Rio de Janeiro, Rio de Janeiro, Brazil• Performed check-in/check-out processes and opened/closed billing accounts.
• Handled invoicing for individual and corporate accounts.
Dufry GroupSales Specialist
Oct. 2017 - Oct. 2019Onboard• Managed onboard sales and provided exceptional guest service on cruise ships.
• Maintained store organization and promoted daily deals.
Rio 2016 - Comitê Organizador dos Jogos Olímpicos e ParalímpicosBump out Building Owner
Nov. 2016 - Nov. 2016Rio de Janeiro, Rio de Janeiro, BrazilSupervise the dissolution plan of the Olympic and Paralympic Village.
Rio 2016 - Comitê Organizador dos Jogos Olímpicos e ParalímpicosHousekeeping Operational Supervisor
Dec. 2015 - Sep. 2016Rio de Janeiro, Rio de Janeiro, BrazilHousekeeping Manager and Residential Services Manager assistant. Some of my responsibilities were assist on the development of excel tables to be used in "Games Time" by the area, present the company and Housekeeping area to new team members, be the focal point for the housekeeping area and take meeting minutes.
Rio 2016 - Comitê Organizador dos Jogos Olímpicos e ParalímpicosHousekeeping Analyst
Mar. 2015 - Nov. 2015Rio de Janeiro, Rio de Janeiro, BrazilHousekeeping intern. Responsible for assisting on the development of training sections, power point presentations, taking meeting minutes in Portuguese and English.
Disney Parks & ResortsFood and Beverage Intern
Dec. 2014 - Feb. 2015Orlando, FloridaCollege international program participant. Front of house employee, responsible for making and serving food and beverages to guest visiting the Magic Kingdom Park in Orlando, Florida.
JW MarriottHousekeeping Intern
Jul. 2013 - Jul. 2014Rio de JaneiroI used to be the main point of communication between the Housekeeping department and other areas of the hotel. Responsible for creating and checking discrepancy reports, develop Housekeeping daily reports to each housekeeper and resolving back of house issues related to the area.
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