Design Laboratory, Inc.Director of Operations
Feb. 2008 - Aug. 202498007, Bellevue, Washington, United States• Built and steered multiple teams to maximize performance while consistently completing projects on time and within budget in a fast-paced, time-sensitive environment requiring superior strategic planning, organization, and leadership skills.
• Maintained full accountability for overseeing daily operations, including revising and updating the operations handbook and procedure and policy documents, overseeing HR processes, managing weekly core team strategy meetings and monthly team meetings, and managing accounts.
• Evaluated the efficiency of business procedures according to organizational objectives and applied improvements.
• Reviewed financial information and adjusted operational budgets to promote profitability.
• Managed relationships with external partners and vendors.
• Ensured that the company ran with legality and conformity to established regulations.
• Collaborated with staff to ensure the accuracy of the emergency action plan, including evacuation routes.
• Researched and identified a training platform and maintained accountability for the availability of needed training. • Prepared and executed statements of work for DLI.
• Evaluated staff performance on various projects in different stages of completion.
• Drafted and submitted quality assurance reviews on all deliverables and ensured the accuracy of projects in time tracking software.
• Provided continual updates to insurance carriers of all new hires that elected medical and dental coverage, life and accidental death insurance, and long-term disability insurance. Processed and reported all new hire W-2s to the Department of Social and Health Services and notified insurance carriers of employee terminations.
• Prepared and submitted a comprehensive bi-annual office manager performance review.