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Work Background
Fern Leigh DevFreelance Web Developer
Sep. 2024Colorado, United States
ThoughtworksConsultant Software Engineer
Jul. 2022 - Feb. 2023Denver, Colorado, United States
ThoughtWorksConsultant Software Engineer
Jun. 2019 - Jul. 2022London, England, United Kingdom
Manchester DigitalDevelopment Coach
Nov. 2017 - Mar. 2019Manchester, United Kingdom
Coordinating the design and delivery of a Level 4 Software Developer Apprenticeship on the new government standard Overseeing end-to-end process from promotion and recruitment of candidates and engagement of employers, to delivery of training and supporting apprentices throughout the programme Liaising with industry experts from digital employers across Manchester to facilitate the design and delivery of monthly training bootcamps Working with an accredited training provider to fulfil administrative responsibilities Creating training materials and resources Supporting Apprentices and employers throughout their time on the programme Achievements: Design of a full suite of learning resources Successfully established course in line with Government trailblazer programme
Catax GroupIT Manager
Aug. 2016 - Nov. 2017AltrinchamR&D and Capital Allowances are valuable forms of tax relief to any UK Ltd company or UK commercial property owner. To date, we have identified a total of £136m in tax benefit for 12,000 our clients. Our aim is to maximize your claim by identifying the biggest benefit possible for you – meaning more money is in your pocket! We work with both individuals and companies to uncover significant tax relief and tax refunds from our work. Contact us today if you or your clients’ might be owed R&D or Capital Allowances tax relief. STILL WANT TO KNOW MORE? Visit our Catax LinkedIn page for regular company updates, news articles and interesting industry facts!
Catax Solutions LtdQuality Assurance and Development Coordinator
Apr. 2016 - Aug. 2016Altrincham
Catax Solutions LtdGroup Sales Support Coordinator
Jul. 2015 - Apr. 2016Altrincham
Catax Solutions LtdSales Support Administrator
May. 2015 - Jul. 2015Altrincham
Savvy Sidekick / JC Copy-editingFreelance Writer / Copy-Editor / Virtual Assistant
Sep. 2012 - May. 2015Manchester, United Kingdom Administrative tasks undertaken for all sizes of business
Copywriting for individual clients and large corporations
Content production in various formats: books; blogs; news articles, features and editorials; press releases; SEO; marketing copy; product descriptions.
Copy-Editing and Proofreading - UK and US English, CMOS, Oxford, and AP
SEO and SMO for all sizes of business
Designing, building, testing and formatting websites: HTML, CSS and JavaScript Achievements:
Business Administration Level 2 certificate.
Examples from my portfolio and testimonials from clients are available on request.
EF English FirstEnglish Language Teacher
Jan. 2010 - Dec. 2012Taizhou, Zhejiang, China Taught students with age ranges from age three to adult
Carried out administrative tasks related to the classes
Delivered training workshops and one-on-one coaching to less experienced staff
Prepared thorough lesson plans, designed and created materials for use in classes Achievements:
100% pass rate in preparing university students to take IELTS test I-to-I TEFL (140 hour combined course) (Sept 2010) Project Co-ordinator (July 2011 – Sept 2012) Oversaw the implementation of two new sets of courses for students age 10-15 and age 3-7
Liaised regularly with all depts. within the school and company directors in EF Head Office
Undertook marketing and promotions work
Produced timescales and task flow schedules
Delegated tasks and monitored progress throughout planning and implementation
Provided change management training to staff from all departments Achievements
Successful implementation of courses throughout school with excellent feedback from staff, students, parents and EF Head Office
Countrywide PlcOut of Hours Team Leader
Apr. 2009 - May. 2010 Ensured all team members maintained high call standards through regular monitoring, coaching, goal-setting and assessment Provided excellent customer service to customers and handled escalated complaints
Assisted in drafting legal contracts for sales and put together information packs for properties
Administrative tasks: prepared weekly schedules, reviewed CVs and interviewed new candidates, took minutes at management meetings and fed back to team, organised training Achievements
Consistently achieved Gold standard in quarterly review of team performance
Ticketmaster EntertainmentCustomer Services Agent
Sep. 2007 - Feb. 2009Manchester, United Kingdom Provided customer service in a fast-paced, busy environment. Answered calls and email queries relating to all areas of the business
Worked to targets and deadlines
Completed personal administrative tasks
Achievements
I won a company-wide competition between agents in all UK and US call centres by providing extremely high levels of customer service.
Staffordshire University Press OfficeMedia Liaison Officer
Dec. 2005 - Sep. 2007Stafford Produced press releases to promote stories about the University and contacted media publications to run the stories
Handled incoming requests and enquiries from the media Composed and sent out pro-formas detailing University events Wrote a monthly article called ‘In The News’ for the University News publication
Conducted research for Press Officers' articles.
Liaised with other departments assisting with tasks relating to administration and PR
Achievements
Compiled a monthly anthology of press cuttings and created an index for this
Wrote numerous articles that were published by University and Local media
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