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Work Background
Dell Financial Services L.L.C.Senior Advisor, Product Management - IT
Feb. 2021 - Sep. 2023RemoteDuties surrounding InfoLease. InfoLease analyst, Infolease testing, InfoLease audit manager and vulnerability assessments.
Dell Financial Services L.L.C.ServiceNow Project Manager at Dell Financial Services
Jul. 2020 - Feb. 2021RemoteResponsible for managing Legal IT project and remote team in an agile environment, Managing/Developing demands/stories, reports, & dashboards in ServiceNow for Legal related enhancements and changes and for the ServiceNow Paris upgrade, Managed Post-Deployment validations, Performed review and analysis of ServiceNow Legal requirements. Evaluated business processes to develop functional specifications ensuring deliverables for developers, Conducted development kick-off and Agile sprint planning sessions, managed UAT, incidents, defects and changes.
Dell Financial Services L.L.C.InfoLease Vulnerability Analyst & Mgr/IT Audit Mgr
Oct. 2019 - Jul. 2020RemoteResponsible for managing internal audits and supplying evidence needed to comply with HIPAA, SOX, PCI, and more for the Dell Financial Services group. Responsible for creating audit narratives and gap analysis. In addition, I analyze, disseminate, and manage the remediation of critical vulnerabilities (SDL) identified during monthly scans based on CVSS. The tools used to handle role include: GitLab, Putty, InfoLease. Advance Excel, Troux, RSAM, TFS, and more.
Written Word ResourcesIndependent Consultant
Jul. 2018 - Oct. 2019
Dell ServicesSenior Business Analyst/ Technical Writer
Apr. 2016 - Jul. 2018RemoteWorked as a Business Analyst and Technical Writer for the Dell Services division of Dell Corporate in preparation for the systems migration and ownership from Dell Services to NTT Data. Worked closely with the migration teams, documenting technical requirements documents, VMWare, BuffaloNAS TerraStation documentation, audit preparation, diagram development for networks connectivity, BT Cloud, developed basic and complexed InfoPath forms, SharePoint Designer development, Advanced Excel coding and formulas, and more. Conducting meetings and managed the small team through the ever-changing environment. Transitional SharePoint development. Salesforce Data Manipulation, exporting to Excel.
Hillsborough CountySenior Technical Writer
Jan. 2014 - Dec. 2015Responsible for analysis and documentation for a new Social Services and Medical Services system custom designed for the Hillsborough County Welfare department.
HMSASenior Quality Assurance /Business Analyst/Tech Writer
Feb. 2011 - Feb. 2013Honolulu, HIManaging several positions in the growing firm. Due to many changes in the healthcare industry, I worked on many ICD10 related projects in the capacity of Quality Assurance, Technical Writing, Audit reviewing, and process development.
IBM Financial ServicesSr Business Analyst/Process Developer
Jan. 2010 - Dec. 2011
Written Word Resources, Inc.DIRECTOR OF COMPLIANCE
Jan. 2009 - Apr. 2016244 5th Avenue New York, NY 10001Managing several projects and large teams of Senior IT Consultant technical writers, analysts, trainers, and project managers for a major compliance project.
Direct Line To Compliance, Inc. (DL2C)Project Manager
Jan. 2009 - Dec. 2014
Direct Line To Compliance, Inc. (DL2C)Project Manager
Jan. 2009 - Dec. 2014
Direct Line To Compliance, Inc. (DL2C)Project Manager
Jan. 2009 - Dec. 2014
Westfield Gas & ElectricDirector/Program Manager Compliance
Jan. 2009 - Dec. 2009Managing 3 separate teams remotely on 3 client sites in the North East and West of the country. Performed Gap Analysis to determine NERC (North American Electric Reliability Corporation) compliance needs for each client. Created Policies and Procedures for Critical Infrastructure Protection standards 1 through 9; performed mock audits, ensured all clients were left in a substantially compliant self-assessed state; assisted in implementation of new procedures and/or systems to achieve compliance. Responsible for managing detailed network and physical vulnerability assessments identifying weak access points; created detailed vulnerability assessment reports and matrix documentation to support findings, ratings, and suggestions to harden the physical and electronic security. Create RFP’s and conducted full process. Performed Web based trainings as needed. Advanced administration of SharePoint 2007; Responsibilities also included development of a Business Continuity and Disaster Recovery plans and policies and procedures.
Direct Line To Compliance, Inc. (DL2C)Project Manager
Jan. 2008 - Dec. 2014
Direct Line To Compliance, Inc. (DL2C)Project Manager
Jan. 2008 - Dec. 2014
Direct Line To Compliance, Inc. (DL2C)Project Manager
Jan. 2008 - Dec. 2014
PershingProject Manager
Jan. 2008 - Dec. 2009Managing compliance technical writers and 2000 compliance documents covering SEC, SOX, FINRA, AML, USA PATRIOT ACT; Managed analysis and search for policy and procedure management system with full document lifecycle; Managed entire RFP process for vendor/product selection of Policy and Procedure Management system. Performed analysis of implementation. This product managed AML/BSA (KYC), SOX, and FINRA policies (with a consideration of PCI DSS encryption, firewall, and data storage requirements.
CitigroupProject Manager
Jan. 2008 - Dec. 2008
CitiGroup LICProject Manager
Jan. 2008 - Dec. 2008
CitiGroup LICProject Manager
Jan. 2008 - Dec. 2008
CitiGroup LICProject Manager
Jan. 2008 - Dec. 2008
Hawaii Medical Service AssociationSAS 70 Analyst
Nov. 2007 - Jul. 2008I am performing a detailed gap analysis of the Enterprise Job Scheduling Systems, identifying the missing controls, and developing remediation plans to ensure SAS70 compliance.
Standard and PoorsBusiness Analyst/Technical Writer
Jan. 2007 - Dec. 2007Interview subject matter experts and users of S and P’s two Documentum based repositories (Analytical Resources System and Ratings Documentation Repository) to prove a business case for or against making the two systems become one system. Analysis was performed to reveal business use similarities, differences, and practicalities. Analysis was also required to determine continued business need for ARC in S and P since analyst also use Ratings Direct and S and P. com to obtain ratings related information. Ultimately producing a Comparative Analysis document; validating the final business use case decision.
Moxie InteractiveCompliance Technical Writer
Jan. 2007 - Dec. 2007I wrote Sox Compliant Policies and Procedures with all the proper controls in place for Moxie Interactive to pattern their new framework aound to become SOX compliant. All areas covered.
Credit SuisseTechnical Writer
Jan. 2007 - Dec. 2007
Fieldstone Mortgage CompanyProject Manager/IT Auditor/TW/BA
Jan. 2006 - Dec. 2007Worked as a contractor under Written Word Resources, Inc. Contract responsibilities included: Implementation, project planning, and co-management of a team of eight Professionals that were required to perform duties such as of Technical Writing, Business Analysis, Reverse Engineering and IT Auditing for Networking, Helpdesk, Disaster Recovery and Business Continuity Planning, Physical Security, Change Management, SDLC, and Logical Security areas in order to meet the projects goal. Client needed assessment, design, remediation, policy and procedure gap analysis and writing, test plan writing, Quality Assurance, IT Audit testing, Systrust to Cobit Control Risk Mapping transfer, and post-remediation for SOX 2006 compliance where Deloitte and Touche was external auditor. Required the creation of documents such as: Security Committee Charters, Project and Quality Plans, Security Policies, Risk and Control Matrices, Control to Related Policy Matrix
Credit Suisse First BostonIT Contractor
Sep. 2004 - Sep. 2005Contract Responsibilities included: Developing business requirements for a global Change Management and Problem Management system amidst a major reorganization, with initial focus on reducing Risk and Impact, conforming to ITIL Best Practices, Migrating to a Service Delivery Model Environment for Change Management, Information Security, Continuity of Business (Disaster Recovery), and developing Firm-wide Communication methods to phase in the new systems. Work with client's business units to analyze the existing risk management processes, perform process gap analysis, research and document the requirements for optimizing and automating the new system. Setup and run user groups through online forums and periodic meetings.
Queens Long Island Medical CenterProject Manager/Training Manager
Jan. 2003 - Dec. 2004Highlighted Accomplishments: 1 Managed full life cycle of project
2 Developed schedule that managed training of staff and Doctors of all 21 medical centers
3 Completed hardware rollout and training of 67% more consumers at a bottom line cost of 33.7% less than previous rollout
4 Trained the trainers on HIPAA regulations and IDX Medical Software
5 Coordinated software rollouts to coincide with hardware rollouts
ChaseGraphics Manager
Jan. 1998 - Dec. 1999Managing a third shift team of designers responsible for developing multi-million dollar financial presentation and decks for the Mergers and Acquisitions department.
American ExpressIT Manager
Jan. 1995 - Dec. 1997
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