SouthWestern Business Process Outsourcing (BPO) Ltd.Contact Center Supervisor
May. 2014 - May. 2015Łódź Area, PolandMy daily asks included work organization of the call centre; assigning tasks, organizing feedback and coaching sessions, supervising call flow, talk time and break adherence of over 100 agents. Closely cooperating with other supervisors, Quality Team and HR department. Additionally I successfully managed three teams: French, Sales and Data Entry